Interactions
MARCH 16, 2023
Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. Entries in this year’s awards competition covered more than 90 customer service and contact center achievement categories.
SmartAction
FEBRUARY 27, 2023
Interactive Voice Response (IVR) IVR is a technology that uses voice prompts to interact with customers. Intelligent Virtual Agent ( IVA) is an artificial intelligence-powered technology that allows customers to interact with a virtual agent through various channels, such as a website, mobile app, or voice assistant.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartAction
SEPTEMBER 16, 2022
Companies such as Google and Amazon are continually bringing new iterations of conversational AI technology into the mainstream and integrating different applications of machine learning into our everyday lives. Conversational AI is making the contact center and customer service industries better than ever.
SmartAction
APRIL 4, 2023
By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.
SmartAction
MARCH 7, 2023
NLUs are already adding value, but advances in the technology will greatly enhance its delivery of a more human-like conversational experience. Conversational AI is the key to augmenting existing technology with a company’s IP. Many consumers are already familiar with products that provide text-to-speech and human voice.
SmartAction
FEBRUARY 11, 2020
Los Angeles, CA – February 11, 2020 – SmartAction®, a leading provider of AI-powered Virtual Agents for contact centers, today announced that it closed 2019 with record growth driven by an 80 percent increase in sales bookings for the year while achieving profitability ahead of schedule. About SmartAction.
SmartAction
JULY 13, 2018
With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents today. SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016.
Expert insights. Personalized for you.
62 
Let's personalize your content