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Preparing For a Pandemic with Ansafone Contact Centers!

Ansafone

Besides the SARS Epidemic of 2002-2004, H1N1 Influenza Pandemic of 2009, and Ebola Epidemic of 2014-2016 in more recent years, we, unfortunately, are dealing with one in 2020! An outbreak of a serious disease that has grown out of … Preparing For a Pandemic with Ansafone Contact Centers!

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The Definitive Guide: IVA vs IVR and What’s Right for Your Contact Center

SmartAction

So, What’s the best solution for the contact center? Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

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Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence

Interactions

The Stevie Awards, established in 2002, is one of the most coveted business awards in the world, honoring excellence in the workplace across various industries. The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development, and sales professionals worldwide.

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Conversational AI 101: NLU and IVR for Beginners

SmartAction

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever.

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Conversational AI: Trends to Watch in 2023

SmartAction

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

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Pandemic Preparation Can Be Contagious

Taylor Reach Group

The questions addressed in this post are how we keep ourselves safe and healthy, and how can we prepare and continue to operate our contact centers in the face of a rising pandemic; for if it isn’t COVID-19 it will be something else. So what can we do about COVID-19 as individuals and as contact center operators?

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Adding a Chatbot: Trust a Pro or Build it Yourself?

SmartAction

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. At SmartAction, our goal is to make successful chatbots easy, and our clients would tell you that we’re hitting our mark.