Netomi

NOVEMBER 11, 2022

Today we’ll be exploring Zendesk Answer Bot. Zendesk, one of the largest customer service platforms in the world, has its own AI offering: Answer Bot. What is Zendesk Answer Bot? Zendesk Answer Bot is an artificially intelligent Zendesk chatbot that aims to improve customer experience on any customer-facing website.

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Chatbots CRM Customer Support Personalization 52

Help Scout

OCTOBER 28, 2021

Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team. Read the full article

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Playvox

NOVEMBER 3, 2022

Zendesk is an extremely powerful platform, but sometimes it can be hard to know exactly what people are talking about in your tickets, especially if you have hundreds of them — or even hundreds of thousands. Why Should You Tag Your Zendesk Tickets? Tagging your Zendesk tickets brings insights you won’t be able to gather otherwise.

Education 52

Education Surveys Feedback Technology 52

Nicereply

JULY 7, 2020

Zendesk’s app marketplace boasts an impressive list of 83 different apps in the Survey & Feedback category alone. Comparing Zendesk-compatible CSAT solutions. How siloed is the feedback from your Zendesk account? What Zendesk plans to support this solution? Zendesk doesn’t support NPS in its native survey solution.

Surveys 98

Surveys Feedback Metrics APIs 98

kommunicate

SEPTEMBER 20, 2022

Consequently, Zendesk consolidated its product portfolio into three distinct levels, with [.]. The post Top 10 Zendesk Chatbot Vendors of 2022 appeared first on Kommunicate Blog.

Chatbots 52

Chatbots Personalization 52

kommunicate

APRIL 14, 2022

The post Integrate Zendesk Chat with Kommunicate appeared first on Kommunicate Blog. Organizations of all sizes must strike a delicate balance between auto-response systems and live human agents in today’s fast-paced digital landscape. Chatbots, on [.].

Chatbots 52

Chatbots Customer Service Customer Support 52

Nicereply

JUNE 18, 2020

Measuring Customer Satisfaction in Zendesk. Zendesk has a native, though a somewhat rudimentary solution to help you start doing this. There is currently no native way to measure any other customer satisfaction metric apart from CSAT in Zendesk. Measuring Net Promoter Score (NPS) in Zendesk.

Metrics 86

Metrics Surveys Customer effort Education 86

Xaqt

FEBRUARY 4, 2020

The Next Level in Customer Self Service If you're reading this, you likely already have a customer support portal on your website with a knowledge base, such as Zendesk Guide. You might also provide the ability to create a Zendesk support ticket online or through email. Well now you can.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

HelpCrunch

JANUARY 9, 2019

While doing my research for this article, I’ve not only tested both Intercom and Zendesk myself, but also read a pile of different articles, comparisons, guides, showdowns and all this kind of stuff. The post Zendesk vs Intercom: the ultimate comparison appeared first on HelpCrunch blog. I mean, [ … ].

Customer Service 81

Customer Service 81

ChurnZero

JANUARY 22, 2020

ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration. ChurnZero’s integration with Zendesk brings the Customer Success and Support teams closer together than ever before. . That’s why ChurnZero is excited to announce a deeper integration with Zendesk. .

Chief Customer Officer 72

Chief Customer Officer Customer Support Personalization Customer Experience 72

Nicereply

MAY 21, 2020

Customizing Zendesk’s default CSAT survey. By default, Zendesk automatically sends the survey email 24 hours after the ticket has been marked as solved, although this can be customized. The post How to customize a CSAT survey in Zendesk appeared first on Customer Happiness Blog.

Surveys 87

Surveys Feedback Customer Support Customer Service 87

Nicereply

APRIL 23, 2020

Before you can start measuring CSAT within your Zendesk account, there’s a decision you must do first. Should you use the built-in solution provided by Zendesk, or should you splurge for a dedicated CSAT tool? Built-in Zendesk CSAT tool overview. Zendesk Support comes with a built-in solution for measuring CSAT.

Surveys 75

Surveys Feedback Enterprise APIs 75

Wowdesk Blog

JULY 22, 2020

However, when it comes to the helpdesk, you might have heard about Zendesk. If you are looking for the simple Zendesk alternative that covers all aspects of your business at the fraction of a cost, we will recommend you invest in Wowdesk. Top Reasons to Switch from Zendesk to Wowdesk. Wowdesk offers in-depth reports.

Engineering 52

Engineering Self service Analytics Metrics 52

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

HelpCrunch

MARCH 28, 2019

Zendesk is not your only option. Check these 8 Zendesk competitors to make a better choice. The post 8 Zendesk competitors: which help desk software should you choose in 2019? Looking for a powerful yet affordable help desk tool? appeared first on HelpCrunch blog.

Customer Service 97

Customer Service 97

CSM Magazine

JUNE 17, 2021

The companies’ latest integration enables mutual clients to implement Yext’s modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext Inc, the AI Search Company, today announced new integrations with Zendesk Inc, as part of its continued focus on empowering customer support teams.

Customer Support 52

Customer Support Enterprise Self service Technology 52

Playvox

JANUARY 29, 2020

Currently used by more than 145,000 customers with millions of agents in the service and support divisions, Zendesk is arguably one of the most popular customer service and support products available.

Customer Service 60

Customer Service 60

Customer Service Life

OCTOBER 4, 2018

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life. If we can talk the talk, we better be walking the walk.

Personalization 92

Personalization Customer Service Contact Center 92

ViiBE Blog

JUNE 22, 2020

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Want to learn more? Contact us!

Customer Experience 59

Customer Experience Call Center Sales Customer Support 59

kommunicate

OCTOBER 7, 2022

The post What is Zendesk Chat And Why You Must Offer Chat Support With Chatbot appeared first on Kommunicate Blog. Furthermore, 58% of them would switch to a different company if they feel dissatisfied with customer service.

Chatbots 52

Chatbots Customer Service Customer Support 52

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Introduction to Zendesk. Simply put, Zendesk is a CRM catch-all.

CRM 52

CRM Technology Sales Call Center 52

kommunicate

SEPTEMBER 26, 2019

Zendesk is a customer support ticketing software which allows companies to track and respond to customer requests. Now you can Integrate Kommunicate with Zendesk. In this post, I will show you the steps to integrate Zendesk with Kommunicate. [.]. [.].

Customer Support 40

Customer Support 40

inSided

JULY 1, 2021

In today’s post, we’re taking a closer look at Zendesk and show you how you can increase self-service rates using the federated search integration and get customers faster 1-on-1 help by escalating tickets. Let’s dive in.

Self service 52

Self service 52

Global Response

APRIL 1, 2021

Global Response integrates the Zendesk Customer Experience Solution in order to provide the complete customer service solution that’s easy to use and scales with your business. The post Global Response joins Zendesk Partner Program to Improve Customer Relationships appeared first on Global Response. MARGATE, FLA. APRIL 01, 2021 more.

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Customer Experience Customer Service Best practices 48

Totango

SEPTEMBER 6, 2017

Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. At Customer Success Summit 2017 , Sam Boonin, VP of Product Strategy at Zendesk, gave a keynote address where he pointed out that “relationships between businesses and consumers are complicated,” because what they want is different.

B2B 82

B2B Customer centricity Education Self service 82

HelpCrunch

JANUARY 16, 2019

The post Zendesk vs Freshdesk: the ultimate comparison of help desk tools appeared first on HelpCrunch blog. Which of the two most popular help desk tools is better for you? We've compared their features, prices and more to make your choice easier.

Customer Service 81

Customer Service 81

Kayako

FEBRUARY 6, 2019

When you consider switching from Zendesk to Kayako and don’t want to dive into the tech details of the process, an automated migration tool may be the best option. Migrating from Zendesk to Kayako. Take these steps to perform the migration: 1) Open the Wizard and specify your credentials for the Zendesk and Kayako account.

Accountability 52

Accountability Personalization Customer Support Customer Experience 52

Amplifai Coaching Category

JANUARY 12, 2021

We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!

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ShepHyken

JANUARY 21, 2024

Top 10 Trends to Shape Intelligent Customer Experience in 2024: Zendesk by Amy Sarah John (Wire19) Zendesk has outlined key trends steering the era of intelligent CX, placing your business at the forefront of this evolution. It’s about using machine intelligence to strengthen human relationships.

Customer Service 152

Customer Service Advertising Chatbots Self service 152

Mindtouch

FEBRUARY 9, 2017

Touchpoints , our easy-to-deploy web-based tools that extend product content into external systems, now include our new Touchpoint for Zendesk. Here is some of the functionality you can expect: Automatically log in to MindTouch while inside Zendesk. Instantly view articles matching the subject line of the customer’s ticket.

Personalization 48

Personalization Customer Service 48

Freshcaller

JULY 3, 2018

Find out what freedom feels like with Freshcaller, the Zendesk Talk alternative for Support teams. While looking for a Zendesk Talk alternative, there is an important question you need to ask yourself. Although Zendesk Talk can meet your rudimentary requirements, you have your own reasons to look for an alternative. Here’s why.

Call flow 40

Call flow Call Center call center software Interactive Voice Response 40

Zingtree

JULY 7, 2015

We’re getting a lot of interest from Zendesk customers with Live Support and Call Center needs, so we’ve taken the past week to update our Zendesk Agent Scripting App to Version 4. The post Zendesk Agent Scripting App – Updated Version 4 first appeared on Zingtree Technical Blog. Here’s what’s new: 1.

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Scripts Call Center 62

Squelch

SEPTEMBER 17, 2019

Since March, the Zendesk team has been jet-setting around the world putting on a series of one-day events known collectively as Zendesk Showcase. Showcase events so far, including Zendesk Dallas on April 10, Zendesk NYC on May 22, and Zendesk Chicago on July 18. Get Ready for Zendesk San Francisco.

APIs 40

APIs Customer Support Customer Experience Marketing 40

Squelch

SEPTEMBER 17, 2019

Since March, the Zendesk team has been jet-setting around the world putting on a series of one-day events known collectively as Zendesk Showcase. Showcase events so far, including Zendesk Dallas on April 10, Zendesk NYC on May 22, and Zendesk Chicago on July 18. Get Ready for Zendesk San Francisco.

APIs 40

APIs Customer Support Customer Experience Marketing 40

Squelch

SEPTEMBER 17, 2019

Since March, the Zendesk team has been jet-setting around the world putting on a series of one-day events known collectively as Zendesk Showcase. Showcase events so far, including Zendesk Dallas on April 10, Zendesk NYC on May 22, and Zendesk Chicago on July 18. Get Ready for Zendesk San Francisco.

APIs 40

APIs Customer Support Customer Experience Marketing 40

Toister Performance Solutions

NOVEMBER 9, 2017

I was lucky to score an invite to Zendesk's Relate Live user conference in New York last month. Zendesk's President of Products, Adrian McDermott, made this crystal clear when he described the convoluted process for adding a security certificate to a website. That's where Zendesk's customer service vision comes into play.

Customer Service 48

Customer Service Self service Surveys Customer Support 48