the-importance-of-giving-refunds-quickly-and-politely 
CSM Magazine
FEBRUARY 22, 2023
In today’s marketplace, where customers expect prompt service in all aspects of their shopping experience, providing refunds quickly and politely has become integral to fostering customer loyalty. The good news is that there are some simple steps businesses can take to give refunds quickly and pleasantly.
Nicereply
JANUARY 17, 2024
That’s a remarkable ripple effect that no company can afford to ignore. Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. So, let’s get in and explore how you can turn those frowns upside down.
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Global Response
OCTOBER 2, 2023
If you have an easy question, you’ll likely get a solution quickly; but if you have a more complicated problem, you shouldn’t expect any sympathy or accommodation from them. They’ll give you the policy answer, and then they’ll move along to the next person. Does call center etiquette matter? The short answer: yes. The long answer?
Nicereply
APRIL 8, 2021
Looking to give your emails and macros a little bit more depth, personality, and thoughtfulness? Offering a refund. This welcome or onboarding customer service email is pretty important to kickstart your relationship with your new customers. In this blog post you will find 25 customer service email templates: Welcome email.
Nicereply
MARCH 28, 2019
It not only affects the conversation to follow, but also forms the impression that your company gives them. Remain friendly in every situation, and your very best to stay polite and courteous, even if your client becomes aggressive or offensive. Customer service is one of the most powerful factors that affects loyalty and sales.
Global Response
JANUARY 9, 2023
When hiring or training customer service representatives—or just improving and upskilling your current team—it’s important to keep in mind both the soft and hard skills required, and train on both. Why Good Customer Service Skills Are So Important. So, what customer service skills are most important? The result of all of this?
Nicereply
DECEMBER 8, 2020
Speed is critical to a happy customer, and 66% of customers feel that valuing their time is the most important thing a business can do to retain them. Agents need to work hard to get the first-response time as low as possible, then once the dialogue with the customer has begun continue to communicate quickly. It’s not my fault!”
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