Quadient

JULY 21, 2022

Implementando le soluzioni e i processi più intelligenti di gestione delle comunicazioni con i clienti (CCM) e di Customer Experience Management (CXM), in modo che soddisfino le vostre esigenze specifiche e favoriscano l'engagement dei clienti. In che modo posizionarsi ai blocchi di partenza per tagliare il traguardo per primi?

Customer Experience 52

Customer Experience Management CRM Journey mapping 52

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Backing Your CCM-CXM Funding Requests with Proven Results. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard.

Journey mapping 52

Journey mapping Self service Marketing Analytics 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. But the most exciting thing about R15 is how we super-power our customers’ omnichannel CCM capabilities. . Andrea Haughton. Wed, 02/09/2022 - 15:39. Collins - Absolutely.

Journey mapping 52

Journey mapping Enterprise Metrics Management 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. But the most exciting thing about R15 is how we super-power our customers’ omnichannel CCM capabilities. . Andrea Haughton. Wed, 02/09/2022 - 15:39. Collins - Absolutely.

Journey mapping 52

Journey mapping Enterprise Metrics Management 52

Topdown

SEPTEMBER 7, 2017

Forrester VP and Principal Analyst Craig Le Clair ( @CSLeClair ) made some predictions about customer communications management (CCM) in The Future of CCM: Communications-As-A-Service.

Customer Experience 59

Customer Experience Enterprise Technology Management 59

Topdown

MAY 22, 2019

Topdown has once again been ranked as one of the top vendors in the Customer Communications Management (CCM) industry by Aspire Customer Communications Services in the firm's 2019 Leaderboard for Customer Communications Management.

Management 48

Management Customer Experience 48

Topdown

NOVEMBER 19, 2018

The previous year was marked by significant innovation as CCM and digital experience (DX) moved towards full integration, accompanied by automation becoming mainstream. With 2018 almost over, Topdown looks ahead to the future. Here are the technological and ideological changes poised to move the CCM industry in 2019.

Management 48

Management Technology Customer Experience 48

Topdown

NOVEMBER 16, 2016

Shegda, Mick MacComascaigh and Pete Basiliere make the case for deploying customer communications management (CCM) and web content management (WCM) solutions synergistically to deepen customers’ engagement and loyalty.

Customer Experience 59

Customer Experience Management 59

Topdown

APRIL 28, 2017

Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.

Management 63

Management Customer Experience 63

Topdown

JULY 9, 2018

Topdown has been ranked amongst the top five vendors for strategic direction in the Customer Communications Management (CCM) industry by Aspire Customer Communications Services in the firm's 2018 Aspire Leaderboard for Customer Communications Management.

SaaS 48

SaaS Management Customer Experience 48

Quadient

MAY 20, 2022

Quadient’s vision for the future of communications is about simplicity. Quadient is the only provider to offer any-premise CCM with options for on-premise, dedicated cloud, and hybrid scenarios. Is it time to Evolve Your Communications to the Cloud? j.shah-thiel. Fri, 05/20/2022 - 16:00.

SaaS 52

SaaS Finance Healthcare Education 52

Topdown

JUNE 16, 2017

In The Future of CCM: Communications-As-A-Service , Forrester VP and Principal Analyst Craig Le Clair ( @CSLeClair ) briefly mentions Twilio as an emerging communications solution that provides APIs to support in-app chat, notifications, SMS/text messaging, picture, voice, and video messaging and user authentication.

APIs 48

APIs Customer Experience 48

Quadient

OCTOBER 30, 2020

At the same time companies are facing a future filled with sales uncertainty and economic pressures. At the same time companies are facing a future filled with sales uncertainty and economic pressures. How dual leverage opportunities can help reduce operational costs and improve the customer experience. Stephanie Clarke.

Journey mapping 52

Journey mapping Customer Experience Banking Telecommunications 52

Cincom

MAY 8, 2024

How CCM Software Streamlines Communication Customer communication management (CCM) software is a centralized suite of tools to develop, manage, and optimize digital and print communications across channels. Businesses that wish to succeed in the modern economy understand the importance of superior customer communication.

Best practices 52

Best practices Metrics Education CRM 52

Cincom

MAY 3, 2024

That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy. Related: What Is Customer Communication Management Software? What Is Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40

Quadient

SEPTEMBER 30, 2022

As such, Customer Communications Management (CCM) should be a critical area of focus for all businesses. Omnichannel CCM solutions go beyond print. And they are all automatically archived for future retrieval. And they are all automatically archived for future retrieval. This is the power of CCM.

Management 52

Management Enterprise Government Banking 52

Quadient

JULY 25, 2022

Aspire Leaderboard Transforms its Grids for an Evolving CCM Market. Every year, the Quadient team, along with our customers, partners, and future customers, eagerly anticipate the updated Aspire Leaderboard. New CXP Grid Reflects the Increasing Convergence of CCM-CXM. Marissa Feigen. Tue, 07/26/2022 - 02:35.

Marketing 95

Marketing SaaS Technology Feedback 95

Quadient

OCTOBER 22, 2021

Does your CCM solution have longevity - or is it a trade-in? When it comes to enterprise CCM deployments, we know that a one-size-fits-all approach is just not pragmatic. Conduct a thorough analysis of the CCM vendor landscape. At Quadient, we are proud to have built the only any-premise CCM solution suite on the planet.

SaaS 52

SaaS Enterprise Technology Marketing 52

Quadient

JUNE 1, 2022

In fact, it’s even more exciting following the pandemic turmoil and amid all the new tech and customer trends impacting the Customer Communications Management (CCM) category. Having worked in the CCM industry for more than 15 years, I’ve been impressed with Quadient’s “customer-first” culture during my time here. First, thank you.

Management 52

Management Telecommunications Marketing Technology 52

Quadient

JUNE 28, 2022

As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and worth exploring. . I’ve watched CCM really expand and evolve into so much more than designing and delivering business-critical documents.

Multichannel 52

Multichannel SaaS Marketing Surveys 52

Quadient

JULY 25, 2022

Customer Communication Management (CCM) software technologies emerged 30 years ago as transactional print-centric technology. Businesses of all sizes need CCM to meet these elevated expectations. Businesses of all sizes need CCM to meet these elevated expectations. Empower business users to manage human-centric content.

Management 52

Management Enterprise Journey mapping Multichannel 52

Quadient

SEPTEMBER 7, 2022

If you follow the CCM market, then you probably know that the Aspire Leaderboard ranks as the most important annual vendor comparison research in the industry. There were a few key changes introduced this year, including the separation of a single CCM grid into three grids, along with updated filters. Wed, 09/07/2022 - 18:43.

Journey mapping 52

Journey mapping Management SaaS CRM 52

Quadient

JULY 25, 2022

This is smart business today and it will prove valuable in the future. . Customer-centricity has become an essential focus for companies today. One of the challenges to achieving customer-centricity is that departments in most organizations operate in silos. Customer journey mapping provides a window into the overall CX. And when? .

Journey mapping 52

Journey mapping Customer centricity Best practices Customer Experience 52

Quadient

AUGUST 1, 2022

At the Experience-driven CCM event, I had the opportunity to explore how Quadient can further solve the challenges that our current and future customers face. After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK.

Customer centricity 105

Customer centricity Journey mapping Banking Consulting 105

Quadient

SEPTEMBER 15, 2020

Taking Utility Customer Communications to the Next Level. Stephanie Clarke. Wed, 09/16/2020 - 00:34. Utilities as a monopolistic commodity. Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much different from those offered by another.

Enterprise 52

Enterprise Engineering Government Call Center 52

CSM Magazine

MARCH 24, 2021

In their future of CX report , PwC surveyed 15,000 consumers and found that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions. If just one statistic could tell you all you need to know about the importance of CX, then this is it.

Multichannel 52

Multichannel Enterprise Banking Surveys 52

Quadient

JUNE 21, 2021

The COVID-19 pandemic has reminded me that predicting the future is quite the fool’s errand. 3 customer experience trends transforming insurers’ customer communications. Andrea Haughton. Mon, 06/21/2021 - 20:30. Check out the three top trends and what you can do about them. . Trust comes first . Customer experience has gone phygital .

Customer Experience 52

Customer Experience Customer centricity Healthcare Consulting 52

REVE Chat Blog

JUNE 17, 2020

Excellent online customer support leads to happy customers who talk about your product or service with future customers. A business with a great quality product that captures a niche in the market but fails to appease customers can never be successful. Newvoicemedia says, “U.S. And satisfied customers tend to become loyal customers.

Customer Service 78

Customer Service Self service Average Handle Time Brand ambassadors 78