solutions communications 
VirtualPBX
FEBRUARY 2, 2023
In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods. What Are Modern Small Business Communication Solutions?
Momentum Telecom
JUNE 30, 2021
Are your customers happy with communications technology? Are they frustrated with outdated phone systems or working with multiple vendors to meet all their communication needs? If you think it’s time to review the voice and communications options you’re offering your customers, contact Momentum. Here’s why. White-Glove Service.
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NobelBiz
FEBRUARY 23, 2023
Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?
NobelBiz
FEBRUARY 23, 2023
Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?
Speaker: Roger Lee, Director - Customer Success, Gridspace
How do you ensure that your customer service professionals are communicating accurate and complete information when they interact with your customers/clients? How do you know your customer service professionals are providing appropriate products/solutions to better serve your customers/clients?
Hodusoft
FEBRUARY 4, 2024
Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.
VirtualPBX
FEBRUARY 2, 2023
In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods. What Are Modern Small Business Communication Solutions?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
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Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage. While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle.
Speaker: Cognigy and CCT
Customers of 2022 are more likely to expect brands to communicate with them on their channel of choice. Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points.
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As more businesses embrace online channel communications, the opportunity to unlock audio data increases.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day.
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