solutions cloud 
CCNG
APRIL 13, 2021
Contact Center solutions have evolved significantly over the last two decades. It wasn’t until 2020 that we finally began seeing a significant number of large enterprises migrating from fragmented On-Premise solutions to Contact Center as a Service solutions (CCaaS).
Contact Center Pipeline
JULY 30, 2020
Affordable contact center technology solutions abound in today’s market. Centers can implement cloud-based applications with far shorter lead times than premise-based solutions. They’re especially attractive for companies with limited IT resources, aging or ineffective systems, and tight budgets.
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Helpware
MARCH 19, 2024
While cloud-based solutions have been around for quite some time now, (especially for the digital-centered industries), their most recent applications do bring a fresh and innovative conversation to the table.
NobelBiz
OCTOBER 2, 2023
Integrated Knowledge Base: Agents have immediate access to a repository of solutions and answers, ensuring quicker resolution times. Reduced Handle Time The system’s in-built knowledge base and solution repository allow agents to quickly find answers, reducing the time spent on each ticket. Why Shift to a Cloud-Based Solution?
Speaker: Rick Nucci, Co-Founder & CEO of Guru
Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. How to leverage AI to drive cloud-based solutions in contact centers.
MiaRec
AUGUST 1, 2023
As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. This article will discuss why MiaRec Voice Analytics functionality is available as cloud solution and how MiaRec’s solutions utilize your data.
Global Response
JULY 17, 2023
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market.
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A cloud-based contact center is smart, flexible, and scalable. Plus, it means agents can work remotely. It’s simple and involves a few steps that take less than 10 minutes each. Our team can take care of you! Check out the eBook to learn more.
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Hybrid or 100% cloud? With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. The choice is yours.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. How cloud-based AI automation integrates with every IVR / contact center platform.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free. Register now for this webinar to learn the top five things to look for in a workforce optimization solution. Where cloud-based products are going – best of breed vs. single vendor.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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