Maru Group

MARCH 16, 2021

And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. By evaluating research issues through both System 1 and System 2 lenses, we provide a connected and holistic view of consumer response.

Entertainment 52

Entertainment Advertising Metrics 52

Maru Group

APRIL 22, 2021

By Vik Sood, Senior Vice President, & Patrick Tillman, Senior Research Manager, Consumer Goods and Services | April 22, 2021. Using our proprietary software, Maru/HUB , we studied this niche group in the US through Maru’s Instant Qualitative environment.

Management 52

Management 52

ProProfs Blog

JANUARY 23, 2020

Customer Experience: You need to take into consideration both the qualitative and quantitative value perceptions that constitute the overall customer experience with your brand. Integrate a dependable live chat software that can help with offering more instant solutions to customer concerns in real-time.

Customer retention 144

Customer retention Marketing Surveys Customer emotions 144

Maru Group

MARCH 18, 2021

By Andrew Hawn, Managing Director, Technology & Tommy Stinson, Managing Director, Qualitative Insights | March 18, 2021. To look deeper into this quickly changing space for consumers, we conducted primary and secondary research using our proprietary software, Maru/HUB. nearly half that total for Apple).

Engineering 52

Engineering Surveys Personalization Enterprise 52

SharpenCX

NOVEMBER 5, 2019

In fact, research on Fortune 1000 companies found increasing data usability by only 10% led to an average of $2B in revenue growth for the companies each year. How do you gauge customer sentiment and qualitative feedback? Making Netflix a trusted ally (in the fight for consumers’ instant gratification, of course).

Call Center 98

Call Center Customer Experience Contact Center Metrics 98

aircall

DECEMBER 13, 2018

Aircall conducted this online survey with the assistance of a third-party market research firm. Qualitative Notes. CRM/Helpdesk Users | Respondents who use a CRM or Helpdesk software solution (ex. Non-Users | Respondents who do not use a CRM or Helpdesk software solution to manage support team operations.

Surveys 54

Surveys Customer Support B2C CRM 54

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. These qualitative data points deepen researchers’ understanding beyond what multiple-choice questions can capture alone.

Feedback 101

Feedback APIs Engineering Surveys 101

ShepHyken

APRIL 7, 2023

Long-term effects on customer service quality could be caused by out-of-date support software or ineffective internal communication. Conduct qualitative market research. Some important actions in research include: Learning about frequent consumer pain areas by mapping out their customers’ journeys.

Advertising 120

Advertising SaaS Wait times Multichannel 120

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant. Firstly, it is necessary to do a proper research on your leads.

Call Center 561

Call Center Metrics Contact Center Wait times 561

ProProfs Blog

NOVEMBER 26, 2021

This way customers will share their instant reaction to the question rather than getting influenced by other in-depth questions. Include both qualitative and quantitative questions. These customers could spread a negative word of mouth, however, they can also be retained via instant resolution or response to their queries.

Surveys 78

Surveys Feedback Personalization Marketing 78

NobelBiz

NOVEMBER 26, 2021

Useful call center statistics are quantitative and qualitative metrics that indicate how productive your agents are and whether the client experience they provide meets your initial expectations. Furthermore, in businesses where data analysis is meticulous, you will have more time for qualitative examination of this business insight.

Best practices 52

Best practices Management Contact Center Cloud contact 52

ProProfs Blog

JANUARY 29, 2020

They expect service that is prompt, qualitative, and helps to address their needs and expectations, regardless of the channel of communication. More than anything else, they need instant gratification from brands. That’s because it is convenient, provides instant answers, irrespective of the device or location.

Multi-channel support 148

Multi-channel support Customer Service Customer Support Self service 148

CSM Magazine

JUNE 12, 2020

In contrast, a value chain (see Figure 1) interconnects end-to-end business operations with a qualitative framework to enhance customer’ s expectations across all contacts with a company. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

delighted

FEBRUARY 22, 2019

Surveys can take the form of market research surveys, where surveyors are looking to better understand a buyer’s persona and characteristics. In a nutshell, NPS is used to assess overall brand, product, or service satisfaction from a quantitative and qualitative perspective. Some of the most important CX data comes from surveys.

Surveys 57

Surveys Customer effort Feedback Benchmark 57