Call Center Metrics and KPIs to Measure Performance and Productivity
CCNG
JULY 27, 2022
Despite changes in technology, new contact channels, and omnichannel communication, some call centers are still "partying like it's 1998," using outdated metrics and operating as a cost center. Times have changed, and where necessary, call center and BPO metrics must change with them. Service Level is another metric to watch.
Let's personalize your content