IVAs: Self-Service Solutions that Work
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. They hold self-service solutions to the same high standards as live agents, expecting accurate, fast, and knowledgeable service, when they want it, in their channel of choice. IVAs Are Good for Agents and CX. August 4, 2022 By Donna Fluss.