Omni-channel support Self service Technology Virtual Agent 
Win the Customer
DECEMBER 15, 2015
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.
SmartKarrot
OCTOBER 22, 2021
Good customer service can take you a long way and is of high pertinence to a company. On top of that, technology is starting to play a great supporting role in giving the customers’ customer service from the future. It is no surprise that the usage of chatbots in customer service is taking a notch up.
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InGenius
JANUARY 31, 2020
Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Contextualized omni-channel support. An increase in self-service automation.
CSM Magazine
JULY 24, 2015
In the not-too-distant past, most customer support was conducted by telephone. Then, over the years, technology changed the way we communicate and companies added more customer support channels. As social media and website capabilities evolved, channels were expanded further.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Stakeholder considerations, new technologies, and shifting demographics are all influential factors to maximize both tangible and intangible benefits in the value chain.
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