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Converse 2022

Uniphore

U-Self Serve. Analyze Analytics and insights from 100% of interactions across all channels. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission.

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The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Blog

A B C D E F G H I K L M N O P R S T U V W. Agent Performance Reports help you analyze the performance of your agents. It holds vital information that can be analyzed and used to create new support or sales strategies.

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User Experience Surveys: 10 Questions to Ask

ProProfs Blog

User experience surveys are surveys conducted to gauge the experience of a software product or website user. Similarly, you may conduct these surveys as soon as you onboard a client onto your product. There are many survey-making tools available today that you can leverage to plan, create, deliver, and analyze online surveys.

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The caveats of real-time speech analytics

Tethr

As an AI-based speech analytics solution, these analytics are capable of analyzing conversations in real-time. Initially, there might be more effort during the call, but since confusions would already be addressed early on, the effort levels would go down, creating a “U” shape. How it works. This is called Next Issue Avoidance (NIA).

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15 Essential Customer Service Skills in 2023 (and Beyond)

Nicereply

When you have a question about a product you bought online, or if something isn’t working as it should, who can you turn to for help? In some cases, customers may not be able to correctly identify their issues, so it’s up to the rep to analyze the situation and determine the root cause before offering appropriate solutions.

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Importance Of ELD Devices For Small Fleet Owners

CSM Magazine

To allow drivers to complete daily logs, set their duty status, and provide electronic logs to DOT authorities conducting roadside inspections, many ELD suppliers also integrate their products with smartphones or other mobile devices.

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Unified data preparation and model training with Amazon SageMaker Data Wrangler and Amazon SageMaker Autopilot

AWS Machine Learning

Both services are purpose-built to make ML practitioners more productive and accelerate time to value. In this post, we discuss how you can use this new integrated experience in Data Wrangler to analyze datasets and easily build high-quality ML models in Autopilot. 2-hour serum insulin (mu U/ml). Dataset overview. BloodPressure.