What is Call Blending and how does it help your Call Center?
NobelBiz
MAY 28, 2024
In a blended call center, the focus is on ensuring that agents are always engaged, whether they are addressing incoming customer inquiries or making outbound calls for sales or follow-ups. What Is a Blended Dialer? A happier, more engaged workforce is likely to provide better customer service and be more productive.
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