Noble Systems
JULY 24, 2020
With a changing economy, high unemployment, increasing competition and consolidation, massive regulatory burden, and evolving legal requirements, the collections call center industry is reacting by embracing new approaches and new technologies to improve efficiencies, boost recovery rates, and beat the competition.
Taylor Reach Group
SEPTEMBER 3, 2021
This way, wages are fair across the board, consistent, and avoid future morale issues among peers. It’s easy for managers to justify lower wages for remote employees: no commute time or travel expenses, reduced stress, and improved work-life balance. Managing a blended team has its fair share of challenges.
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Liveops
FEBRUARY 27, 2020
Performance and morale may suffer, and customers tend to get the brunt end of it. When people are overworked, an unexpected event or flu season may be all it takes to wipe out your team’s morale. Plus, when companies send their best agents to work at home, the morale and efficiency of the in-house staff can suffer. .
Liveops
FEBRUARY 27, 2020
Performance and morale may suffer, and customers tend to get the brunt end of it. When people are overworked, an unexpected event or flu season may be all it takes to wipe out your team’s morale. Plus, when companies send their best agents to work at home, the morale and efficiency of the in-house staff can suffer. .
Playvox
FEBRUARY 20, 2024
The rise of technology has made it easier than ever for employees to work from home or other remote locations, and many companies are reaping the benefits of this arrangement. Once MongoDB implemented Playvox Workforce Management, these issues were resolved. One of the major benefits of remote teams is increased flexibility.
Call Experts
APRIL 22, 2021
The resulting loss in productivity, poor employee morale, and short-lived labor create a high cost to the organization. Furthermore, employers often rely on methods like spreadsheets and time cards to track attendance manually. . Lack of time or effort for outstanding customer support. Poor morale among employees .
Aspect
OCTOBER 15, 2020
They also serve as role models to newer agents and employees, they boost morale, and provide mentorship and resourcing for staff. Not only does this reflect the shift in the technologically savvy workforce, but it also represents the changing dynamic of the contact center itself. Golden A gents serve more than the end user.
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