Morale Service level Technology Time management 
Noble Systems
JULY 24, 2020
With a changing economy, high unemployment, increasing competition and consolidation, massive regulatory burden, and evolving legal requirements, the collections call center industry is reacting by embracing new approaches and new technologies to improve efficiencies, boost recovery rates, and beat the competition.
NobelBiz
MARCH 5, 2024
By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.
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Playvox
FEBRUARY 20, 2024
The rise of technology has made it easier than ever for employees to work from home or other remote locations, and many companies are reaping the benefits of this arrangement. Once MongoDB implemented Playvox Workforce Management, these issues were resolved. One of the major benefits of remote teams is increased flexibility.
NobelBiz
JUNE 19, 2023
As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Real-time monitoring offers an unparalleled advantage in achieving this goal. Performance Recognition Real-time monitoring also allows supervisors to recognize and reward exceptional agent performance promptly.
CSM Magazine
OCTOBER 15, 2018
oz contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. management (WFM). Add ‘travel time’ into schedules – in a bid to save time, managers often take.
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