NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. This includes HR’s ability to make accurate projections depending on understanding the business goals and using metrics that are more than just lagging indicators. Human Resources is Virtual Reality Driven Now .

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. This includes HR’s ability to make accurate projections depending on understanding the business goals and using metrics that are more than just lagging indicators. Human Resources is Virtual Reality Driven Now .

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

RapportBoost

NOVEMBER 5, 2018

. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. It’s an honor to be on hand to celebrate her well-deserved accolade!”. About ICMI .

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Foster a culture of metrics-driven performance in the Customer Success team.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

CSM Practice

OCTOBER 7, 2019

We start by optimizing strategies for customer success , then we identify opportunities to use technology to ensure our clients have visibility to see what processes work. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

CSM Practice

FEBRUARY 20, 2020

A survey of 100 customer success leaders, conducted by Gainsight in 2018, revealed that the maturity level correlated with the financial metrics of the company: Reactive; GRR is 80%, and NRR is 92%. Value; Prove quantitative and strategic value delivered. So why obsess over data and strive for maturity?

Analytics 52

Analytics Customer centricity Metrics Accountability 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Updated Technology Solutions. Customer service departments are most effective at generating revenue when they have the right technology.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. Enter your current metrics now to calculate your potential returns.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. Enter your current metrics now to calculate your potential returns.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49