Business Process Outsourcing, Metrics, Strategic Value and Technology

Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support

Customer Support outsourcing Strategic Value Contact Center

Assessing Your Outsourcing Services Maturity

HGS

JUNE 28, 2018

These partnerships speak to the dramatic shifts in how health plans are sold and purchased today, but also to the maturity of the business process outsourcing (BPO) industry itself. Years ago, BPO was more tactical than strategic—lifting and shifting units or processes to a far-flung locale.

outsourcing

outsourcing Healthcare Business Process Outsourcing Strategic Value

Customer Contact Central

Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support

Assessing Your Outsourcing Services Maturity

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