HGS

JUNE 28, 2018

Years ago, BPO was more tactical than strategic—lifting and shifting units or processes to a far-flung locale. This same practice is seen today, but forward-thinking organizations are assessing their own technology and services maturity to better align with the capabilities of more innovative, value-based BPO relationships.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

CSM Magazine

OCTOBER 6, 2020

The open platform of both companies will provide access to an ecosystem of leading Artificial Intelligence (AI) voice technology partners. Red Box is a leading dedicated voice specialist with over 30 years’ experience in empowering organizations to capture, secure, and unlock the value of enterprise-wide voice.

Strategic Value 52

Strategic Value Enterprise Healthcare Government 52

Monet Software

MARCH 26, 2020

For example, you’ll want to decide which technologies to keep inhouse and outsource—it’s not all or nothing. Cloud solutions offer flexibility and can be used to fill technology gaps, as well as replace entire systems and solutions. You may be wondering what to do with data that is on-prem. At Verint, we offer a selective move of data.

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

Contact Center Geek

SEPTEMBER 30, 2021

He eloquently describes the levels of customer service value: efficiency, customer satisfaction and loyalty, and finally, strategic value. And another one of my favorites: “Complex rules give rise to simple and stupid behavior.”

Customer Experience 62

Customer Experience Journey mapping Strategic Value Customer centricity 62

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Presentations of upcoming developments in Clarabridge’ s cutting-edge technology. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Lisa holds a B.A.

Strategic Value 49

Strategic Value Marketing Technology Customer Experience 49

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Integrity Solutions

APRIL 5, 2021

They see it every day: Greater price pressure New competitors disrupting old business models The rise of hybrid and remote sales Evolving technologies affecting their own organization as well as their clients’ A broader collation of stakeholders they have to interact with, each with their own priorities, needs and expectations.

Sales 68

Sales Accountability Strategic Value B2B 68

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. New technologies are now used to analyze work production instead of working time. Recently, a report by the Economic Intelligence revealed why C-suite executives partner with HR to drive growth.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. New technologies are now used to analyze work production instead of working time. Recently, a report by the Economic Intelligence revealed why C-suite executives partner with HR to drive growth.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Presentations of upcoming developments in Clarabridge’ s cutting-edge technology. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Lisa holds a B.A.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Presentations of upcoming developments in Clarabridge’ s cutting-edge technology. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Lisa holds a B.A.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

ClearAction

DECEMBER 5, 2023

This includes revenue pressure to make up for high costs to serve customers whose experience didn’t match your value proposition. Revenue pressure increases as more budget is needed in Marketing and Sales to make up for churn and negative word of mouth, and as more budget is used for CS technologies.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

COPC

SEPTEMBER 9, 2019

“… the technology revolution (e.g., Q: What has been the biggest challenge in the deployment of AI technology at Ant Financial, and how did you overcome it? In realizing our vision, we have been faced with many challenges in terms of technology, data, AI logic, etc. Last but not least, the technology revolution (e.g.,

industry standards 40

industry standards Self service Strategic Value Finance 40

CSM Practice

OCTOBER 7, 2019

We start by optimizing strategies for customer success , then we identify opportunities to use technology to ensure our clients have visibility to see what processes work. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

RapportBoost

NOVEMBER 5, 2018

. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

SmartKarrot

NOVEMBER 8, 2022

Identify patterns of repeated challenges with existing customers, and drive those challenges to closure through people, processes, and/or technology. Apply here: [link].

Coaching 19

Coaching SaaS Customer advocacy Strategic Value 19

Natalie Petouhof

NOVEMBER 10, 2016

The acquisition of TubeMogul strengthens Adobe’s leadership in digital marketing and advertising technology. ” Adobe feels the acquisition of TubeMogul, will give customers a ‘one-stop shop’ for video advertising, providing even more strategic value for the use of the Adobe Marketing Cloud.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

COPC

SEPTEMBER 3, 2019

“… the technology revolution (e.g., As a rapidly developing internet-based financial technology company, Ant Financial has been exploring ways of creating data-driven service transformation with the goal of delivering our customers an outstanding customer experience. re-establishment of industry standards.”.

industry standards 40

industry standards Enterprise Technology Self service 40

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

bold360 Blog

FEBRUARY 11, 2019

An Analytics-focused 5 Step Transformation Strategy, If you think about transformation from an analytics perspective, there should be a strategy put in place that follows 5 important steps: Identify the questions whose answers fundamentally add strategic value. Uber is a great example of this. When do they want to go?

Analytics 40

Analytics Engineering Strategic Value Enterprise 40

Natalie Petouhof

JULY 14, 2015

The Consumer Engagement Principles are about taking an important first step in identifying common building blocks of trust in an increasingly complex, data and technology driven business context. The Principles are the result of a number of ongoing, collaborative initiatives over the past year and a half.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Risk; Identify risk early for churn, down-sell, and onboarding. Expansion; Identify opportunities for up-sells, cross-sells, and add-ons.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Updated Technology Solutions. Customer service departments are most effective at generating revenue when they have the right technology.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

SmartKarrot

JUNE 18, 2021

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US Organization: Canary Technologies As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Review meetings, creating roadmaps and strategy review.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10

SmartKarrot

JUNE 16, 2020

. #1 Define Key or Strategic Accounts. Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 2 Focus on Customer Success.

Best practices 10

Best practices SaaS Accountability Management 10

Talkdesk

MAY 23, 2019

That gave me the intro I think, to 10 years worth of working systems integration, which gave me my chops around the technology and particularly, helped me understand that there’s quite a gap still between what people understand as end users and buyers of that technology and what vendors themselves are trying to talk about.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Playvox

MARCH 19, 2024

Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Integrity Solutions

MAY 24, 2023

As salespeople grapple with new technology, complex deals, sprawling buying committees and increasing commoditization, many are wondering whether it’s even possible to build a successful sales career anymore.

Sales 52

Sales Coaching Accountability Personalization 52

TeamSupport

SEPTEMBER 30, 2020

Cloud solutions and advanced technologies such as machine learning and AI will continue to power current and new products. Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers. The future is also about Customer Success.

B2B 59

B2B B2C Strategic Value CRM 59