Analytics Metrics Strategic Value Technology 
Expivia
FEBRUARY 18, 2024
Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.
Playvox
MARCH 19, 2024
Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans.
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ChurnZero
JANUARY 25, 2024
With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. In 2024, tracking these metrics and demonstrating their impact are essential skills for CS professionals.
TeamSupport
SEPTEMBER 8, 2020
In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. The Value of Customer Support. Characteristics of Leading Support Organizations.
CSM Practice
FEBRUARY 20, 2020
A survey of 100 customer success leaders, conducted by Gainsight in 2018, revealed that the maturity level correlated with the financial metrics of the company: Reactive; GRR is 80%, and NRR is 92%. Value; Prove quantitative and strategic value delivered. Predictive Analytics and Artificial Intelligence.
Etech GS
MARCH 4, 2020
In support of that, many experts mentioned that HR needs to increase its strategic value to the business. This includes HR’s ability to make accurate projections depending on understanding the business goals and using metrics that are more than just lagging indicators. Increasing Focus on Employees .
Etech GS
MARCH 4, 2020
In support of that, many experts mentioned that HR needs to increase its strategic value to the business. This includes HR’s ability to make accurate projections depending on understanding the business goals and using metrics that are more than just lagging indicators. Increasing Focus on Employees .
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