AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Save model: This step creates a model from the trained model artifacts.

Management 109

Management APIs Engineering Government 109

NobelBiz

JUNE 5, 2023

Utilize comprehensive CRM software that allows for easy monitoring, analysis, and reporting of lead generation metrics. Here are five valuable metrics we recommend you follow to reach your business goals: Connection rate Calls per Agent Conversion Rate First Call Close (FCC) Average Handle Time (AHT) 7.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

JUNE 19, 2023

This includes training on using monitoring tools, understanding key metrics, and identifying patterns and trends in customer interactions. Clear Performance Metrics: Establishing clear performance metrics allows supervisors to track and evaluate agent performance in real-time. Consider the following steps: 1.

Call Center 52

Call Center Coaching Contact Center Metrics 52

JustCall

DECEMBER 10, 2020

Day 3 is practicing the scripts on the phones by calling me or my team. You can thus optimize the workshops or trainings for the newly joined agents. Explain the Importance of KPIs and Metrics. For support agents or success teams, educate them about quality metrics. From there, it is off to the races with client calls!

Best practices 52

Best practices Call Center Sales Average Handle Time 52

NobelBiz

MARCH 21, 2023

The software then tracks the metrics it was instructed to track and provides a full report to managers on call volume, duration, and success rates. And finally, progressive dialers improve call quality by providing agents access to call scripts and recordings that assist them in delivering a more consistent and effective message.

Contact Center 52

Contact Center contact center solutions Call Center Best practices 52

AWS Machine Learning

AUGUST 18, 2022

One of the challenges encountered by teams using Amazon Lookout for Metrics is quickly and efficiently connecting it to data visualization. The anomalies are presented individually on the Lookout for Metrics console, each with their own graph, making it difficult to view the set as a whole. Overview of solution.

Metrics 67

Metrics Scripts Accountability Best practices 67

SmartKarrot

SEPTEMBER 21, 2023

Scripts and Scenarios: Equip your team with conversational scripts that can guide them, especially during tricky customer interactions. Regular Reviews: Just like you’d review performance metrics, review your playbook. Consider certifications or workshops that can boost their confidence and skills. What isn’t?

Scripts 10

Scripts CRM Accountability Feedback 10

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Special workshops and events. Free Download] Live Chat Scripts to Make Stellar Agents. Relationship Marketing Strategies.

Customer retention 60

Customer retention Scripts Education Marketing 60

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 90

Scripts Finance Telecommunications Enterprise 90

AWS Machine Learning

JANUARY 26, 2024

After you and your teams have a basic understanding of security on AWS, we strongly recommend reviewing How to approach threat modeling and then leading a threat modeling exercise with your teams starting with the Threat Modeling For Builders Workshop training program.

Best practices 122

Best practices Government Engineering Accountability 122

ProProfs Blog

DECEMBER 23, 2019

Customer experience metrics have penetrated most organizations. By organizing over 6000 hands-on workshops on a regular basis in Germany and Singapore, loyal customers have been able to co-create solutions that have significantly influenced customer satisfaction. Always Empower and Reward Your Employees.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

AWS Machine Learning

SEPTEMBER 18, 2023

Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. In the following code, the desired number of actors is passed in as an input argument to the script. Let’s look at sections of the scripts that perform this data preprocessing. get("OfflineStoreConfig").get("S3StorageConfig").get("ResolvedOutputS3Uri")

Scripts 99

Scripts APIs Government Construction 99

SharpenCX

MAY 16, 2022

Your outbound call center metrics should be tied to your overall organizational goals. You may choose to focus on these metrics, along with others that are more relevant to your business. Aim to Connect Through Strong Scripts. A good script starts with a statement that quickly elicits a strong connection.

Contact Center 67

Contact Center Scripts Call Center call center software 67

AWS Machine Learning

JUNE 7, 2023

We developed an AWS Batch workshop that illustrates the steps to set up the distributed training cluster with AWS Batch. The distributed training workshop illustrates the steps to set up the distributed training cluster. The workshop concludes by running a multi-node, multi-HPU data parallel training of a BERT (340 million to 1.5

Engineering 67

Engineering Scripts Metrics Technology 67

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. It analyzes call data for insights by tracking various metrics such as call duration, call outcome, and agent performance. Optimize Call Scheduling A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

JUNE 6, 2023

Run your DLC container with a model training script to fine-tune the RoBERTa model. After model training is complete, package the saved model, inference scripts, and a few metadata files into a tar file that SageMaker inference can use and upload the model package to an Amazon Simple Storage Service (Amazon S3) bucket.

Scripts 70

Scripts APIs Benchmark Management 70

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Russel Lolacher

MAY 1, 2022

You know, and and I think earlier, we were talking and you said, you know, people, the metrics that people often miss is that their people are quitting, you know, or they’re getting sick a lot, or there’s a lot of passive aggressiveness in the workplace. I’m going to corporate speak the s**t out of this. Vicki McLeod.

Employee engagement 52

Employee engagement Personalization Management Scripts 52

Branch Mesenger

MAY 29, 2018

We have experienced big workshops and initiatives, and then, poof, they're gone. It's got to really move from the corporate workshop to whoever you are working directly for. It's got to really move from the corporate workshop to whoever you are working directly for. Jeanne Bliss: Then nothing, yeah. You've got.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

Balto

NOVEMBER 28, 2023

Quality management typically requires the use of quality monitoring tools, as well as measuring relevant metrics and collecting customer feedback. Call flow: how well the agent is directing the call flow and whether they’re sticking to the script.

Quality management 52

Quality management Call Center Management Contact Center 52

AWS Machine Learning

SEPTEMBER 2, 2022

We have released an open-source project, AWS DevOps for EKS (aws-do-eks) , which provides a large collection of easy-to-use and configurable scripts and tools to provision EKS clusters and run distributed training jobs. script in the fsx folder. The script also installs the CSI driver for FSx as a daemonset.

Scripts 79

Scripts Metrics Accountability APIs 79