Hodusoft
APRIL 17, 2024
Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. As per a research, two out of every three customers prefer natural language IVR systems.
NobelBiz
JANUARY 16, 2024
Technical support campaigns require expertise in troubleshooting and resolving various issues. Modern IVR systems go beyond simple call routing; they incorporate advanced features like voice recognition and employ artificial intelligence (AI) and machine learning (ML) to provide a more interactive and responsive experience for callers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
JUNE 21, 2023
Multi-level IVR (Interactive Voice Response): IVR provides customers with a wide range of self-service options and enables them to press specific keys to speak to agents in specific departments. Ensure that your agents are well-trained in proper etiquette and adhere to the call center script.
Dialer 360
JULY 27, 2022
businesses must carefully plan their cold calling campaigns and create scripts that will engage potential customers. Tech support campaign A tech support campaign is a promotional effort by a company to increase awareness and knowledge about its technical support services.
TechSee
DECEMBER 28, 2020
For sales support, press 1. For product support, press 1. For technical support, press 1. ” While most IVR systems don’t sound like this yet, the possibility is not that far off. To ensure customer expectations are met, technicians with expert technical skills are no longer enough.
NobelBiz
APRIL 3, 2023
This could result in considerable financial savings for contact centers; for instance, if a 100-seat call center has agents handling an average of 10 calls per hour and deploying Interactive Voice Response (IVR) technology to reduce the total time spent on each phone call by one minute, the cost savings could exceed $250,000 per annum.
aircall
MARCH 6, 2018
Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.
Expert insights. Personalized for you.
52 
Let's personalize your content