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Callminer
APRIL 24, 2024
Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does this actually mean? Read this blog to learn more.
ShepHyken
JULY 13, 2022
Alfia shared a great line: “Give them help before they Yelp.” . Heed the advice of Adam Alfia: Give them help before they Yelp! . The post Give Them Help Before They Yelp? When Realtime Feedback was starting up, that was its mantra. Follow on Twitter: @Hyken. appeared first on Shep Hyken.
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Contact Center Pipeline
SEPTEMBER 7, 2022
All of us rely on the selfless nonprofit organizations that exist to help others in need, whether directly or indirectly, by their actions that make a difference in others’ lives and, by extension, in our own. That includes the staff but also the many volunteers who work for them, including in their contact centers. The […].
Toister Performance Solutions
JANUARY 11, 2024
Use visual words Visual words can often help you quickly get on the same page with a customer. A support agent named Janelle recently used this concept brilliantly to help me diagnose an issue with my cable modem. Many ask for help on the course's Q&A page, where I don't have the option of attaching a screenshot.
Advertiser: ZoomInfo
Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”.
ShepHyken
DECEMBER 22, 2021
We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . The post One Simple Idea That Can Help You Retain Your Best Employees appeared first on Shep Hyken. It’s very simple. Follow on Twitter: @Hyken.
Help Scout
MARCH 27, 2024
Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies! Read the full article
Speaker: Roger Lee, Director Customer Success, Gridspace
We’re ready to help you evaluate the right speech analytics solution for YOUR organization. In this 30 minute education series webinar we’ll help you get a better understanding of: What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure.
Advertiser: ZoomInfo
As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.
Advertiser: ZoomInfo
This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.
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Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games. When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad.
Advertiser: ZoomInfo
This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment. You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention
Advertiser: ZoomInfo
talking points, we thought it would be more helpful to examine an ABM program that ZoomInfo executed. ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. Instead of wading through a series of vague “how-to kick-start your ABM strategy!”
Advertiser: ZoomInfo
Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider. What’s involved in their maturity process? Having an accurate and up-to-date database.
Advertiser: ZoomInfo
This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.
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