CSM Magazine

NOVEMBER 13, 2019

Within the first 12 months, Utilita has automated 24 processes across the business using Thoughtonomy’s award-winning SaaS-based Intelligent Automation platform. They include switching customers from credit agreements to pre-pay schemes, ordering new pre-payment top-up cards for customers and handling the transfer. . About Utilita.

Customer Service 40

Customer Service SaaS Engineering Healthcare 40

Mindtouch

AUGUST 12, 2016

But it takes a mature, customer-focused SaaS provider to respect the fact that not every customer can be guaranteed to be operating on the latest browser. Some of our customers are government organizations, educational institutions, healthcare providers. MindTouch has heard our customers, and we have responded.

Government 54

Government Healthcare SaaS Education 54

The Petrova Experience

JUNE 22, 2021

Most SaaS providers will say this is their biggest client experience challenge. When we were doing the self-service program in JetBlue Airways, we did not start working with our vendors until we spent many (painful) hours digging in with our data team into what metrics we could track and what we could not. Mistake #1.

Customer Experience 59

Customer Experience Banking Government Healthcare 59

Certified Languages International

FEBRUARY 22, 2021

In a study of SaaS (software-as-a-service) users , when a company provided support in a customer’s native language, 70% of respondents stated that this made them more loyal to the brand. But depending on your business, customers want more options, like email, chat, and self-service. And language plays a role here.

Contact Center 52

Contact Center Government Healthcare Banking 52

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock.

Engineering 103

Engineering Best practices APIs Government 103

PeopleMetrics

JANUARY 25, 2018

As the operational leader for several software-as-a-service ( SaaS ) companies over the past decade, I have been required to put my organizations through security audits that test similar control functions (e.g. financial services, healthcare, IT and cloud services) has caused the demand to overtake the supply from credible firms.

Education 79

Education Government CRM Self service 79

CSM Magazine

MARCH 18, 2021

Not only in marketing and sales, but also in service. They want and need to digitize and automate more with meaningful self-service solutions. Glock: As customers, there are four hurdles that customer service has to overcome. Many companies are therefore looking for new, more effective solutions. Cognigy.AI

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

AWS Machine Learning

JANUARY 26, 2024

This is backed by our deep set of over 300 cloud security tools and the trust of our millions of customers, including the most security-sensitive organizations like government, healthcare, and financial services. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 116

Best practices Government Engineering Accountability 116

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. Close to 20 years ago, I joined a startup. I was employee number 10.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

ProProfs Blog

DECEMBER 6, 2021

You can call or chat with the customer service and use its self-service knowledge base. The solution is used by businesses, healthcare, education, public services, non-profits, and eCommerce companies. Easily track responses and results on each of your forms. Essentials plan $0.05/response/month. response/month.

Surveys 78

Surveys Enterprise Feedback CRM 78

SmartKarrot

NOVEMBER 20, 2020

Say Hello to Artificial Intelligence The Internet of Things takes no backseat Customer Journey via Immersive technologies Voice Technology to the Rescue Vertical Markets and Customizable CRM CX will still be the top priority Hail the Customer Self-Service Mobile CRM on the Hike Powerful Integrations and CRM Social CRM on the Go.

CRM 10

CRM Management Self service Chatbots 10

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Deployment : Cloud-based, SaaS, Web. Business size : Small.

CRM 42

CRM Enterprise SaaS Marketing 42