Clarabridge
DECEMBER 7, 2016
Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Before Clarabridge, we used to manually read through and code all of the customer survey responses. When a customer responds to a survey, saying that you appreciate their feedback can go a long way.
Clarabridge
MARCH 30, 2017
Do you need to revisit your survey strategy? Are you able to connect your customer experience survey program to key business goals, like increased revenue and decreased churn? Response rates for the typical customer experience survey have been dropping over the past 20 years, from about 20% to only 2% today.
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Clarabridge
DECEMBER 7, 2016
Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Before Clarabridge, we used to manually read through and code all of the customer survey responses. When a customer responds to a survey, saying that you appreciate their feedback can go a long way.
Global Response
JULY 10, 2023
With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Cultural Compatibility with Western Countries.
OctopusTech
JULY 18, 2018
Though ISP industry bears some close resemblance to the telecommunication sector, it still has got its own set of rules to follow and learn from customer expectations all while working in close proximity with ever-changing government regulations. Technical Support. net neutrality. net neutrality. It offers-.
Tethr
JULY 11, 2019
The company’s leadership realized what many companies are now realizing: customer survey response rates are on a steady decline, and the verbatim responses collected through surveys are getting lighter all the time. that you can dig into, work the data, find an answer, and drive action against?
CSM Magazine
AUGUST 25, 2021
At Support.com, we use a secure, cloud-based platform to power our Homesourcing SM model: customer support services delivered by a globally dispersed, home-based workforce, and supported by state of the art technology. It’s not about being pro- or anti-technology; it’s about being pro-customer. About the Author.
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