The 6 Live Chat Support Scripts You Need in Your Internal Knowledge Base to Prep Agents for Any Customer Conversation
SharpenCX
JANUARY 27, 2021
Keep them in your internal knowledge base, so when agents feel stuck, they have a reference point to get back on track. And, there’s a chance they show up to the live chat conversation impatient and annoyed with long wait times when they try to call in. Explain ahead of time how much time this will take to fill out.
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