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Unlock growth potential with Totango revenue intelligence integrations

Totango

These touchpoints are key for driving positive customer outcomes and unlocking new revenue potential—which makes connecting revenue intelligence platforms, like Gong and Chorus, directly into Totango critical to accelerate the path to success for customers, relieving what would be an otherwise time-consuming and difficult burden.

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How Customer Success Technology Tackles the Top 7 CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. The critical ingredient in the quest for enterprise growth, therefore, becomes customer visibility. Customer Success Technology as a Solution. Clarity of roles and goods.

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How Customer Success Technology Tackles the Top CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. The critical ingredient in the quest for enterprise growth, therefore, becomes customer visibility. Customer Success Technology as a Solution. Prioritization and focus of tasks.

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Interactions IVA: taking the dread out of contacting customer service

Interactions

To summarize, we’ve got more experience and technology rolled into our IVA than most other AI assistants in the market today. Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem. Check out how security, privacy, and data integrity work at an Enterprise scale.

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When Should You Upgrade CS Software?

Totango

While a number of variables can increase your escalations, your CS technology can be a contributing factor. Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 Given that this represents only 11.4

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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

Poised for rapid growth and success, untapped revenue potential in the tens of billions. There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. billion (excluding carrier revenue) as of the end of 2016.