CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. My focus on enhancing the event experience is reflected in our adoption of Oracle’s technology, aimed at making every visit unforgettable.

Entertainment 52

Entertainment Finance Consulting Consulting 52

JustCall

AUGUST 8, 2023

While this technology has transformed many segments within the industry – be it inventory management, accurate revenue prediction, etc. With information on customer purchase patterns, online behavior, and preferences, conversational AI can pitch products to increase average order value and maximize revenue potential.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. billion (excluding carrier revenue) as of the end of 2016.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Totango

NOVEMBER 23, 2021

While a number of variables can increase your escalations, your CS technology can be a contributing factor. Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. The more often this occurs, the more obstacles you face implementing your CS strategy.

Upselling 91

Upselling CRM Revenue potential Feedback 91

CSM Magazine

JULY 8, 2022

Although the pandemic has hit the movie and theme park sectors, the streaming service has brought in high revenue. The company’s streaming services like ESPN+ and Hulu show good revenue potential with the recent improvements. A robust company with intellectual properties such as Pixar, Star Wars, Marvel, and Disney.

Wireless 59

Wireless Advertising Entertainment Revenue potential 59

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

inmoment

NOVEMBER 6, 2019

Even though mystery shopping was once the standard approach to assessing service, new technology proves itself to be more effective and more reliable. InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. .

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

Call Experts

APRIL 27, 2023

This change has been driven by the rapid advancement of digital technology, which has significantly impacted the global economy. Never Miss Another Call to Your Property Management Business The Economist has named data as the most valuable resource in the world, just recently overtaking its predecessor – oil.

Answering services 52

Answering services Management outsourcing Revenue potential 52

Spearline

JULY 14, 2020

The modern world is driven by technology, with individuals being bombarded by communications from numerous organizations throughout their day. These problems can significantly impact revenue potential, customer experience, and potentially introduce regulatory risk to the business.

Telecommunications 52

Telecommunications Revenue potential Finance Surveys 52

Mindtouch

JULY 31, 2017

Building Revenue Potential (and the Future) Through Knowledge. As people increasingly rely on search technologies to research products, companies will need contextually relevant knowledge to meet the demands of these searches. But Support interactions represent a narrow percentage of customer engagement opportunities.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

Amity

DECEMBER 5, 2018

What I mean by that is, if you look at the traditional sales funnel it stops at Closed Won, but in SaaS 75% of your revenue potential comes after the initial sale. My role at Winning by Design really combines all my years of experience working with CEO’s and on the front lines growing technology companies.

SaaS 84

SaaS Consulting Consulting Coaching 84

SmartKarrot

JANUARY 18, 2023

Role: Head of Customer Success Location: Lakeland, FL (Hybrid) Organization: Dice As a Head of Customer Success, you will partner with Product, Customer Experience, Technology, and Operations leadership to build a cohesive, compelling, class-leading customer experience.

Education 19

Education Revenue potential Technical Support Accountability 19

JustCall

MARCH 10, 2023

Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. From Intelligent IVR that pre-screens calls and handles low-hanging customer queries to live agent coaching with call whispering and barging – technology is making call center call flow a piece of cake.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

RapportBoost

JANUARY 29, 2019

Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions. The services we offer to help coach chat teams seek to unlock the potential of communication to optimize the customer contact center itself.

Revenue potential 51

Revenue potential Coaching Analytics Contact Center 51

PeopleMetrics

MARCH 5, 2018

Gather baseline metrics and determine KPIs It’s difficult to understand the revenue potential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers. Bolstering the due diligence process doesn’t need to be a $50,000 qualitative research program for every target company.

Feedback 64

Feedback Customer centricity Revenue potential Benchmark 64

Connect

MAY 25, 2023

Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. The ability to use these journey-based metrics can capture the value customers expect and the KPIs that drive the business.

Technology 68

Technology Self service Revenue potential Analytics 68

SmartKarrot

MAY 11, 2023

In the world of artificial intelligence and advanced communication technologies, the terms “conversation intelligence” and “conversational intelligence” might sound similar, but they have distinct concepts that can significantly impact various areas of human-machine interactions.

Real estate 10

Real estate Chatbots APIs Analytics 10

NobelBiz

JULY 25, 2023

It’s the technological marvel that deciphers vast streams of customer interactions, offering invaluable insights to the very heart of a business’s operations. Join us as we navigate the landscape of Customer Interaction Analytics and its significant impact on customer-centric approaches in today’s business world.

Analytics 98

Analytics Call Center Scripts Contact center software 98

AWS Machine Learning

DECEMBER 6, 2023

This was respected throughout the process of deciding on the approach, architecture, choice of technology, and solution-specific elements. Implementation details Now that we have explored the solution approach, solution components, the choice of technology, and tools, we can put the pieces together.

Chatbots 104

Chatbots APIs Engineering CRM 104

Answer Dash

JANUARY 21, 2019

With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. Renew Quickly When you embrace technology that helps John feel valued and understood, he becomes much more likely to stick around and grow into a loyal customer.

Upselling 65

Upselling Advertising Metrics B2B 65

Hero Digital

MARCH 12, 2019

Especially for companies in the early stages of CX maturity , the vision of seamlessly integrated technology powering 1:1 personalization across channels seems nearly impossible to actually bring to life. These travelers likely can offer a substantial upside revenue potential with just an average of one additional booking.

Customer Experience 46

Customer Experience Airlines Brand ambassadors Revenue potential 46

CX Journey

FEBRUARY 7, 2019

Customer needs and interactions with brands are changing as well as their expectations as technology advances. You can’t please everyone, so prioritize and focus on the top buyers who provide the highest revenue potential. Documented one time. Constructed for every customer. Based on one “right way.”

Journey mapping 43

Journey mapping Revenue potential Construction Customer centricity 43

Avaya

MAY 24, 2016

In my experience, most businesses that are making analytics an urgent investment are doing so because they want to be better positioned to (1) compete more successfully and (2) grow their business to increase revenue potential. The improvements we’re making with technology are very focused on making everything and everyone smarter.

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. These results suggest that Customer Success technology is going to play an increasingly critical role in providing solutions to customer visibility challenges. . Customer Success Challenges.

Technology 100

Technology Customer centricity Enterprise Surveys 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. These results suggest that Customer Success technology is going to play an increasingly critical role in providing solutions to customer visibility challenges. . Customer Success Challenges.

Technology 86

Technology Customer centricity Enterprise Surveys 86

SmartKarrot

APRIL 24, 2020

In the present times, when SaaS industries are dominated by digital and technology-focused roles, it is interesting to find relationship management focused job. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. What is so significant in the job role?

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement. This automated system could include a chatbot or another artificial intelligence technology. Increases revenue potential. What Is Customer Service Automation?

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

aircall

AUGUST 8, 2022

Technology has completely transformed the way we do business. By investing in revenue operations, better known as RevOps. . It’s important to recognize how all three processes play a role in your RevOps to ensure your business is maximizing its revenue potential. .

Sales 62

Sales Metrics Engineering CRM 62

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. Account marketing (marketing geared toward accounts with the greatest revenue potential). engagement). What Customer Engagement Software Tools Are There?

CRM 48

CRM Marketing Multichannel Self service 48