Playvox
MARCH 12, 2024
Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.
Playvox
FEBRUARY 20, 2024
And, because the schedulers used different processes, it was a challenge to scale to meet the growing demands of their customer base. Needless to say, managing their remote work team effectively was a significant problem. Once MongoDB implemented Playvox Workforce Management, these issues were resolved.
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COPC
MARCH 11, 2024
Notably, individuals with a job satisfaction rate of 89% are inclined to remain, whereas those expressing dissatisfaction, marked at 22% , are more prone to seek employment elsewhere Hiring Questions Leaders Should Ask The foundation of employee retention is precisely defining the role and giving an accurate job description. Please explain.
Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? In summary: Call Recording + Quality Management = Cost Savings. The result to the bottom line?
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? Enghouse Interactive Educates – #2 in a series.
Playvox
JANUARY 30, 2024
According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. fall in the “engaged” category. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. Celebrate agent success.
Playvox
JANUARY 12, 2023
Leading CX centers rely on world-class quality management and workforce management technologies to provide excellent service and support while improving efficiency and reducing costs. The Playvox study found 68% of agents working remotely 31-40 hours per week and most managers (64%) working remotely five or more days per week.
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