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Air France KLM European Sales and Service Centre Continues Strong Employee Engagement Partnership with Thrive

CSM Magazine

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . The ‘My Wem’ app which is available on our team’s desktop and mobile phones has created a ‘virtual campfire’ for all of our employees.

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5 Myths about Employee Engagement Most Bosses Believe (and How to Break Them)

LiveChat

Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that emotionally engaged employees care about their work and their company and they don’t just work for a paycheck. High paychecks equal employee retention.

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10 Phrases Good Managers Say Regularly

CSM Magazine

Good managers are different from other bosses. A key attribute about good managers is that they talk differently than their colleagues, and that adds to our sense of empowerment. 10 Phrases from Good Managers. Good managers do this concisely but with passion, not matter what the work is. Plus, they think bigger.

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7 Proven Solutions to Address Customer Service Gaps

CSM Magazine

To access real-time data, integrate customer service platforms, such as CRM, order management, or inventory. This signifies the rate employees leave or are replaced within a specific period. Provide learning opportunities to keep employees engaged in their roles. How to mitigate this?

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Ethical Sales Practices Are Driven By These Business Principles

Integrity Solutions

With the onset of the pandemic, remote work and disruption put a strain on controls, training and in-person management and coaching. At the same time, employees were being stretched at home and work as lines between each blurred more than ever before. ” People make up organizations and therefore are their moral centers.

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Happy Customers Starts With a Happy Team

CSM Magazine

And with this generational shift comes expectation differences too: the research suggests these jobseekers are looking for a company with morals, with causes it champions, with an environmental policy, and with a degree of flexibility in the way it operates. What about wellbeing?

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6 Ways to Uplevel Your Contact Center in 2023

CSM Magazine

For example, workforce management software helps ensure you have the right agents available to meet service levels by creating forecasts based on the most recent trends and schedules that match your employees’ needs (such as leaving every day at 3:00 p.m. for school pick-up.).