Fonolo
NOVEMBER 7, 2018
It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. Have you considered voice-powered technology in your contact center strategy?
Noble Systems
AUGUST 25, 2020
It also provides constant feedback to employees to motivate them to continually improve performance and better serve financial services consumers. Gamification makes work more enjoyable and improves employee engagement in financial services teams. Gamification raises employee engagement by 48%.
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Fonolo
MARCH 17, 2022
But strong call center management is essential in managing call center operations, quality monitoring, and employee engagement — among a long list of tasks that ensure the center meets its day-to-day goals. They should feel comfortable making important decisions, whether for hiring agents or picking the right call center technology.
Fonolo
FEBRUARY 11, 2021
Most call centers track industry-standard metrics, such as Average Hold Time (AHT), Abandonment Rate, and First Call Resolution (FCR). Put the focus on employee engagement and find out what would make them happier in their daily work. Make data-driven decisions with KPIs. Let’s start with the basics.
TechSee
NOVEMBER 3, 2020
Advances in field services technology. Advances in field service technology. enhanced employee engagement. Here are five key drivers that are steering field service organizations towards introducing and building on their remote support offerings: Pandemic-driven need for safety. Growing focus on reducing customer effort.
NobelBiz
APRIL 18, 2023
Hyper efficiency refers to the ability of an organization or a team to perform at a level that is significantly higher than what is considered standard practice. Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors.
Global Response
JULY 17, 2023
Advanced Features and Integration As the more modern technology, cloud-based solutions come with advanced features and integrations that make your processes and workflows seamless, more efficient and give you advanced optimizations to deliver better service. With cloud-based solutions, your service provider is responsible for the security.
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