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Financial Services and Gamification: Train, Motivate & Retain

Noble Systems

It also provides constant feedback to employees to motivate them to continually improve performance and better serve financial services consumers. Gamification makes work more enjoyable and improves employee engagement in financial services teams. Gamification raises employee engagement by 48%.

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Playvox Leads G2 Grid Report for Contact Center QA for the Seventh Straight Quarter

Playvox

In case you haven’t heard, the G2 Grid Report sets the industry standard for ranking products in terms of the most satisfied customers and the largest presence in the market. We know that exceptional employee engagement produces extraordinary customer experiences.

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Employee Net Promoter Score (eNPS): What it is? [Full Guide]

Nicereply

Employee Net Promoter Score: why you should care about it? Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago. Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes.

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How to Spot (and Hire) a Great Call Center Manager

Fonolo

But strong call center management is essential in managing call center operations, quality monitoring, and employee engagement — among a long list of tasks that ensure the center meets its day-to-day goals. Call center leaders have a wide network- from internal call center executives to contacts in industry associations.

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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

That’s true in hospitality, and I am sure it is true in the customer service industry overall. The industry standard in hospitality is for room attendants to clean 15 rooms per shift. Each room has a kitchenette including a dishwasher and, on average, the rooms tend to be larger than industry standard.

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Employee Net Promoter Score (eNPS): What it is? [Full Guide]

Nicereply

Employee Net Promoter Score: why you should care about it? Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago. Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes.

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The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

enhanced employee engagement. While the current pandemic will eventually end, with each passing day it becomes increasingly clear that remote support – or some form of it – will become an industry standard in the field services of the future. The outcomes include: higher safety levels for both.