SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Identify patterns of repeated challenges with existing customers, and drive those challenges to closure through people, processes, and/or technology. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Natalie Petouhof

NOVEMBER 10, 2016

The acquisition of TubeMogul strengthens Adobe’s leadership in digital marketing and advertising technology. ” Adobe feels the acquisition of TubeMogul, will give customers a ‘one-stop shop’ for video advertising, providing even more strategic value for the use of the Adobe Marketing Cloud.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

COPC

SEPTEMBER 3, 2019

“… the technology revolution (e.g., As a rapidly developing internet-based financial technology company, Ant Financial has been exploring ways of creating data-driven service transformation with the goal of delivering our customers an outstanding customer experience. re-establishment of industry standards.”.

industry standards 40

industry standards Enterprise Technology Self service 40

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers. The key is to identify areas where automation can enhance the overall customer experience.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers. The key is to identify areas where automation can enhance the overall customer experience.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. This can start with education about the value of customer success and its data. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Make Customer Success Data Accessible to All Teams.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67