ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS.

Education 52

Education Upselling Consulting Consulting 52

ClearAction

DECEMBER 5, 2023

Customers’ prosperity was our path to much higher revenue, margin expansion, sales velocity, and lifetime value gains. Prevalent Issue Stopped leads to Freed-up Resources, Less Workplace Stress, and Lower Risks, which reduce Customer Service Value costs and Lower Retention Costs (Customer Health Score).

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Natalie Petouhof

NOVEMBER 10, 2016

And with content marketing a #1 priority for most CMOs as more and more sales are decided upon before even talking to a sales person. The acquisition of TubeMogul strengthens Adobe’s leadership in digital marketing and advertising technology. So how does a company get their target customer’s attention?

Advertising 40

Advertising Strategic Value Marketing Analytics 40

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67