Natalie Petouhof

NOVEMBER 10, 2016

This combination will give customers access to first-party data and measurement capabilities from Adobe Audience Manager (Adobe’s data management platform) and by using Adobe Analytics. Why is video advertising so important? TubeMogul is a video demand-side platform (DSP) leader.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

ChurnZero

JANUARY 4, 2019

Over the past 5 years, the majority of Customer Success groups worldwide have become directly involved with managing income streams and profitability to some degree for their companies. 3.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ClearAction

MAY 29, 2016

Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. Therefore, executives should be ensuring superior customer value cumulatively across the customer life cycle.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

COPC

SEPTEMBER 9, 2019

We want to focus on the value of customers, boost their service experience and provide safe, easy and transparent services to consumers, small businesses and micro businesses. We eventually want to enhance mass financial education for consumers in China and help more people enjoy better, equitable service.

industry standards 40

industry standards Self service Strategic Value Finance 40

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers. The key is to identify areas where automation can enhance the overall customer experience.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

By automating routine tasks and minimizing non-customer-facing activities, AI enables customer success managers (CSMs) to focus on strategic value, industry trends, and, most importantly, building meaningful relationships with customers. The key is to identify areas where automation can enhance the overall customer experience.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. Develop the right playbooks to manage the risk. As a result, we realigned their resources towards better functionality expectation management and training during the onboarding process to increase the ARR. Share risk playbooks with the team.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

SmartKarrot

DECEMBER 29, 2020

Ensure the team is fully staffed, trained and deployed to fulfill the strategic plan. Apply here: [link] Role: Customer Success Manager – Key Accounts Location: Vancouver, BC, Canada Organization: LimeSpot As a Customer Success Manager, you will become a LimeSpot product expert.

Best practices 10

Best practices Strategic Value Accountability Coaching 10

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. We recognize that COPC Inc. With this in mind, we have found that the relationship with COPC Inc.

industry standards 40

industry standards Enterprise Technology Self service 40