Recession-Proof Your Contact Center: How to Navigate a Downturn
Amanda Butkewich
OCTOBER 5, 2022
During a recession, contact centers and call centers are still in high demand. But how does an economic downturn effect the industry
October, 2022
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Call Routing: Functionalities, Advantages and Strategies for Contact Centers
Mounim Benharouga
OCTOBER 5, 2022
NobelBiz | Blog. Call Routing: Functionalities, Advantages and Strategies for Contact Centers Published on 02
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Improve CX by Celebrating Front Liners!
Contact Center Pipeline
OCTOBER 4, 2022
We all know that customer experience (CX) is vital to the success of any business. But many leaders don’t realize that the key to a great CX is an excellent agent experience. Yes, that’s right, the people on the front lines interacting with customers daily significantly impact the overall CX.
9 Highly-Effective Tips to Politely Control Difficult Customer Calls – with Myra Golden
Myra Golden Media
OCTOBER 27, 2022
Customer service calls can sometimes get out of control, especially in difficult situations when customers don’t immediately get their way.
How to Build an AI-Powered Contact Center as a Service Platform
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
How to Measure the Return On Investment (ROI) Of Your Contact Center Solution?
Mounim Benharouga
OCTOBER 5, 2022
NobelBiz | Blog. How to Measure the Return On Investment (ROI) Of Your Contact Center Solution
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Call Center Security: A Guide to Keeping Your Data Safe
Fonolo
OCTOBER 20, 2022
The great migration of contact centers transitioning from on-site to hybrid work environments isn’t slowing down–and an air-tight call center security strategy has never mattered more.
How an Artificial Intelligence Chatbot Can Revolutionize Your Customer Support Operation
Solvvy
OCTOBER 12, 2022
Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. If the company had a great AI chatbot, the interaction might have been so natural that it took a while to realize that you weren’t actually talking to a human.
Bringing Automation to Customer Service – 5 Chatbot Examples for Any Industry
Comm100
OCTOBER 10, 2022
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations.
How customer success teams drive value through collaboration
Totango
OCTOBER 12, 2022
Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, Amazon Prime, and a host of other on-demand services.
Brain Fog HQ: Memory Enhancement Techniques for Professional Development
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
The Best Social Media Channels for Customer Service
ShepHyken
OCTOBER 12, 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. More on why in just a moment.
Four key conversation intelligence use cases in the mortgage industry
Callminer
OCTOBER 24, 2022
In CallMiner’s continued work with mortgage lenders and financial institutions, we’ve identified four key use cases for conversation intelligence technology. Read this blog for more
100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business.
Uncover the Value of Digital Self-Service CX
Contact Center Pipeline
OCTOBER 19, 2022
Today, brands must differentiate the experience they provide their customers or risk losing them to competitors.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
How to transform Customer Service Experience with Speech Analytics?
Jim Iyoob
OCTOBER 9, 2022
Improving customer experiences is one of the important areas of focus for leading brands. While it is the responsibility of the entire organization to ensure quality customer experiences for sales and support services, the team contact center agents is the front line for quality interactions.
FEAR! One of the greatest marketing motivators of human behavior
Beyond Philosophy
OCTOBER 29, 2022
Neither of us is much of a runner. In fact, to get us to run with any kind of speed would require some motivation—like a tiger chasing us. That’s because fear is a powerful motivator. Fear is also a powerful tool for marketers to get customers or potential customers to care about something.
The Echo
ShepHyken
OCTOBER 19, 2022
There are many definitions of the term brand. One of my favorites is this: A brand is a promised delivered. . Is what you’re known for delivered consistently? Consider Ace Hardware, whose brand promise is The Helpful Hardware Place. When you visit an Ace Hardware store, do they keep their promise?
25 customer retention strategies to improve CX and reduce churn
Callminer
OCTOBER 27, 2022
A solid core of loyal customers is essential to any growing company. Read on for our list of strategies to improve CX and boost retention
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
DYNAMIC ORGANIZATIONAL STRUCTURES CAN DRIVE EMPLOYEE RETENTION, YOUR BOTTOM LINE
CCNG
OCTOBER 12, 2022
Many companies are currently reevaluating their culture, recruiting practices, and employee engagement strategies to increase employee retention. Leadership plays a big part in this.
Why Customer Experience Is Key to Scaling Revenue Growth
Lumoa
OCTOBER 20, 2022
It’s no secret that customer experience is key to a company’s success. But what may be surprising is that as businesses compete more and more for customers, customer experience is becoming the new competitive battleground. . What does this mean for companies?
Identify Your Team's Motivation to Unlock the Secret of Creating High Achievers
Kaylene Eckels
OCTOBER 9, 2022
For years, effective knowledge management programs have stressed that employee engagement is important, but for more reasons than you may think.Motivated employees are more likely to put their heart into their job which drives performance results, but it turns out that you can actually measure motivation and the cost of low motivation - to the
Why Video is the Untapped Jewel to Greatly Enhance Your Customers’? Experience
Beyond Philosophy
OCTOBER 13, 2022
Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. We created this newsletter in partnership with Streem. Have you ever used the word “doohickey” or “thingymajig” in a call with a contact center? I have.
The ABM Benchmark Survey
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
When Sales and Customer Service Collide
ShepHyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. And then, by coincidence, one of our loyal subscribers, Heidi Reslow, shared a story about someone buying a new car.
Seven CX solutions: tips and best practices for improving CX in the contact center
Callminer
OCTOBER 31, 2022
Read this blog for seven tips and best practices for improving CX in the contact center
Best Practices For A Powerful Professional Network: Part 7
CCNG
OCTOBER 5, 2022
Each time you engage with your network you are also building (or eroding) your reputation. Paying attention to professional etiquette goes a long way toward adding value and longevity to your network.
Keeping Teams Jolly as the Holiday Season Approaches
CSM Magazine
OCTOBER 25, 2022
The holiday season is fast approaching, and with it comes all the inevitable chaos – fun-filled vacations, visits with family, and partaking in beloved time-honored traditions. While fun and worthwhile, these festive endeavors mean more employees will be spending time out of the office.
Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Contact center vs call center: the difference explained and — more importantly — realized
Matt Casper
OCTOBER 10, 2022
What makes the contact center different from the call center? It's more than just a call center with email and chatbots
Why video is the untapped jewel to greatly enhance your customers experience
Beyond Philosophy
OCTOBER 8, 2022
This podcast was created in partnership with Streem. Delta thinks I am a liar. Or at least it felt like they did on this phone call with me. If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted.
CEO of the Moment
ShepHyken
OCTOBER 26, 2022
The Awesome Responsibility is a concept I came up with a number of years ago. It describes the role an employee has when interacting with a customer. In that moment, one person in the company represents everything about the company.
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