OctopusTech
MARCH 29, 2019
Accounting services are not an exciting topic in the business world. In spite of being boring and non-core activity, handling finances and understanding cash flow is an integral part of an organization’s systematic functioning. If you are a small business owner you may look for the cost-effective solutions for payroll services. But why you need to outsource your financial services?
TRUSTID
MARCH 29, 2019
How are criminals tactics evolving? Why do they continue to target call centers? What are organizations doing to thwart fraud attacks over the phone channel? As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of Call Center Authentication survey helps answer these and other important questions around today’s call center threat landscape.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TeamSupport
MARCH 29, 2019
As a SaaS company grows, customer success becomes even more important. Defined as doing everything in your power to ensure customers are successful with your business, creating a thriving customer success program and team doesn’t happen overnight. But, if you’re a SaaS company and you’re doing great without a success team, why should you care? Let’s look at the future of SaaS customer success and why it’s become a focus for so many companies….
Beyond Philosophy
MARCH 29, 2019
Brand Or Customer Experience – what comes first? The ubiquity of brands is undeniable. With the constant exposure to them, we all feel like we know what a brand is. However, when we are asked to explain it, we often fumble. In fact, it is remarkable just how different our answers are. It seems as if no one really knows what a brand is at all. Branding is imperative to having an outstanding Customer Experience.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ShepHyken
MARCH 29, 2019
This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Customer experience comes first. Give buyers what they want, at the right price and time — and you’ll make them buy more and stay loyal to you. The pricing process is a crucial element in building a successful shopping journey.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ProProfs Blog
MARCH 29, 2019
Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. Be it for a new product launch or an after sales survey, on an average a customer partakes in at least 20 surveys initiated by a company. But the customer isn’t just purchasing everything from one company are they?
ChurnZero
MARCH 29, 2019
This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey. You may think when looking for clear feedback from clients in the B2B sphere, it can be simple enough to directly ask for an assessment of the products or services you are providing. After all, the people you are interacting with have usually been in on many back and forth conversations with you regarding your relationship, service or product.
Kayako
MARCH 29, 2019
Customer service and experience have taken on a growing urgency for businesses large and small. Offering customers out-of-this-world customer experience is one of the most effective ways today’s businesses can set themselves apart and inspire loyalty and brand love from their customers. Teams that deliver that kind of customer service have one thing in common: they’re constantly working to improve.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
NICE inContact
MARCH 29, 2019
At the simplest level, an IVR (Interactive Voice Response) is an automated interface that allows you to interact with callers to gather data, and potentially resolve an issue without having to direct that caller to an agent. For example, if they just want to know their account balance. . Before I go deeper into WHAT an IVR is, I think we should start with the WHY.
Alorica
MARCH 29, 2019
Leader of Customer Experience Solutions Gets Top Honor in the “Contact Center Outsourcing” Category IRVINE, Calif. (March 29, 2019) – Celebrating two decades in business, Alorica Inc., a global leader in customer experience solutions, today announced it was honored with a “winner” delegation for Best Contact Center Outsourcing in the 2019 CRM Service Leaders Awards.
A Better Answer
MARCH 29, 2019
Call Handling Hero® — Martha and Pam. For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!
delighted
MARCH 29, 2019
An effective customer experience survey is a conversation with your clients and customers. It’s a handshake and a request for feedback in your effort to continually improve your products and services, both on the front lines and behind the scenes. Since there’s any number of questions you could ask your customers, a strong survey design process is necessary to help you understand the type of feedback you’re looking for, prioritize the questions to ask, and plan for how you’ll analyze the data an
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Jon Arnold
MARCH 29, 2019
I often note that as an independent analyst, I regularly come across smaller or lesser-known companies in the collaboration space, and they need attention just like anybody else. Many do not warrant my attention – usually because they’re just too far outside my scope of coverage – but some do, and if there’s a good story, I’m going to tell it. Wildix is one such company, and chances are that most of my followers don’t know them at all.
delighted
MARCH 29, 2019
An effective customer experience survey is a conversation with your clients and customers. It’s a handshake and a request for feedback in your effort to continually improve your products and services, both on the front lines and behind the scenes. Since there’s any number of questions you could ask your customers, a strong survey design process is necessary to help you understand the type of feedback you’re looking for, prioritize the questions to ask, and plan for how you’ll analyze the data an
ForeSee
MARCH 29, 2019
“Listening to the voice of our customers from the beginning of our digital transformation has helped us make the right decisions for our business.” – James Turnbull, Director, Group Digital.
Customercount
MARCH 29, 2019
On Site – Universal Access By Robert Kobek, RRP – bobkobek@CustomerCount.com Being accessible to your customers has a significant impact on your profit. In recent blogs, I’ve talked about the importance of ease of access to your business with direct … Continue reading → The post Want more market share – show you deserve it appeared first on CustomerCount.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Ameyo
MARCH 29, 2019
A shift from on-premise to cloud solution has become the talk of the town. Why enterprises are keenly adopting cloud solution and reconsidering the decision of on-premise setup? By 2020, it is expected that 83% of enterprises will opt for cloud solutions, says Forbes Report. For the largest part of history, on-premise was the default […]. The post Why Adoption of Cloud Contact Center Is Increasing?
ProProfs Blog
MARCH 29, 2019
Imagine this: You are booking a cab to work and running low on cab wallet. So, you make a transaction online and go forward to book your cab. However, you discover to your horror that the cab wallet failed to show the right balance, even after the successful bank transaction. What do you do? You email customer support in a hurry, right? This email is basically a trouble ticket for the customer support and a help desk software enables them to track the ticket.
Taylor Reach Group
MARCH 29, 2019
By Peg Ayers. Customer Experience (CX) can differentiate your company from your competitors. An effortless Customer Experience creates loyalty for your brand. Your customers could be yours for a lifetime! You know how much that’s worth to your organization. You want to provide the best Customer Experience possible. But how? Perhaps you’d like to investigate the Customer Experience for your organization, but you don’t have the time or resources right now to do extensive surveys and customer focus
Expert insights. Personalized for you.
72 
Let's personalize your content