Beyond Philosophy

MARCH 30, 2023

A sure way to fail in your efforts to reach your target customers is not to understand how things work where they are. Some hilarious examples are in this article, “ 11 of the Biggest Brand Blunders. ” This lack of understanding can occur domestically or globally, in different age groups or different cultures. If you don’t know about what is important to your prospects and what they value, you are sure to fail.

Feedback 195

Feedback Marketing Consulting Consulting 195

Contact Center Pipeline

MARCH 30, 2023

If you have ever attempted to coach a contact center agent with 10-plus years of experience, then you already know that it is a very different scenario than coaching someone with two to three years of experience.

Coaching 130

Coaching Contact Center Employee engagement Customer Service 130

Avoxi

MARCH 30, 2023

Don't panic! Call spikes happen. Learn easy call queue management strategies to get your contact center call queues under control.

Management 117

Management Contact Center 117

Cisco - Contact Center

MARCH 30, 2023

Computacenter Shares Insights and Best Practices on the Platform that Provides an Exceptional Customer Experience After much anticipation, we have launched Cisco’s Partner Experience (PX) Cloud in G… Read more on Cisco Blogs

Best practices 98

Best practices Customer Experience 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

kommunicate

MARCH 30, 2023

Last Updated on March 30, 2023 Parenting can be tough, and there is only so much that family and friends can support you with. In this age of technology, the only way that parents could get answers to their common queries was to go to Google. As an alternative, they can join a social media [.] The post How Amiga and Kommunicate Came Together To Solve Parenting Woes appeared first on Kommunicate Blog.

Technology 93

Technology 93

Toister Performance Solutions

MARCH 30, 2023

You want to build a service culture. Naturally, you think of training. This guide shares everything you need to know to get started. It includes step-by-step instructions for designing and delivering your training program. I've also included my best advice on who should do this training and when. And, I'll also explain why you should never hire an external trainer to deliver the training.

Construction 87

Construction Best practices Personalization Customer Service 87

TCN

MARCH 30, 2023

Gone are the days when cloud call center software was hard to come by. Today, The post Distinguishing TCN from Other Cloud Call Center Software Platforms appeared first on TCN.

call center software 88

call center software Call Center 88

AWS Machine Learning

MARCH 30, 2023

Bounding box annotation is a time-consuming and tedious task that requires annotators to create annotations that tightly fit an object’s boundaries. Bounding box annotation tasks, for example, require annotators to ensure that all edges of an annotated object are enclosed in the annotation. In practice, creating annotations that are precise and well-aligned to object edges is a laborious process.

Engineering 85

Engineering Metrics Benchmark Advertising 85

Cisco - Contact Center

MARCH 30, 2023

Working out at the gym. Waiting in the doctor’s office. Shopping in the grocery aisle. Meeting in the conference room.

98

98

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

AWS Machine Learning

MARCH 30, 2023

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns.

Personalization 85

Personalization APIs Accountability Engineering 85

Cisco - Contact Center

MARCH 30, 2023

In the 2023 Gartner ® Market Guide for Network Detection and Response, Cisco is listed as a Representative Vendor.

Marketing 98

Marketing 98

JivoChat

MARCH 30, 2023

Do you know how to turn an image into a PDF? That feature can be useful if you want to save images for a presentation and make sure there won’t be any problems when opening the file. You can put together more than one image in the same PDF document, for instance. It’s possible to turn an image into a PDF using your desktop computer, laptop, smartphone, or tablet.

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AWS Machine Learning

MARCH 30, 2023

In football, ball possession is a strong predictor for team success. It’s hard to control the game without having control over the ball. In the past three Bundesliga seasons, as well as in the current season (at the time of this writing), Bayern Munich is ranked first in the table and in ball possession percentage, followed by Dortmund being second in both.

Coaching 74

Coaching Telecommunications Consulting Consulting 74

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Tethr

MARCH 30, 2023

Learn the best ways to measure your credit union's total member experience and proven ways to improve it.

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91

AWS Machine Learning

MARCH 30, 2023

The Bundesliga is renowned for its exceptional goalkeepers, making it potentially the most prominent among Europe’s top five leagues in this regard. Apart from the widely recognized Manuel Neuer, the Bundesliga has produced remarkable goalkeepers who have excelled in other leagues, including the likes of Marc-André ter Stegen, who is a superstar at Barcelona.

Telecommunications 72

Telecommunications Consulting Consulting Big data 72

SQM Group

MARCH 30, 2023

As a result of the higher agent turnover, job burnout, absenteeism, and operating cost, you can argue that call center turnover is the most important KPI.

Call Center 77

Call Center 77

Tethr

MARCH 30, 2023

Understanding customer context is a critical component to a listening-centric enterprise. Tethr helps companies turn this context into economic impact.

Customer Experience 71

Customer Experience Enterprise 71

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Global Response

MARCH 30, 2023

Q: What’s the difference between customer service and customer experience? A: Customer service is marked by a single interaction, such as a customer contacting your brand, while customer experience is the combined sum of all of a customer’s interactions with your brand. Q: Why does this difference matter for my brand? A: That’s a much longer answer, and one we’ll dive into in the rest of this article.

Customer Experience 62

Customer Experience Customer Service outsourcing Chatbots 62

OctopusTech

MARCH 30, 2023

If you’ve ever been in the process of trying to sell a product or service, you may have heard the term “discovery call” thrown around. A discovery call is an initial phone conversation between a salesperson and a potential customer, to understand the customer’s needs and determine if the salesperson’s product or service is a good fit for those needs.

Sales 62

Sales outsourcing Marketing Call Center 62

LiveVox

MARCH 30, 2023

During our annual sales kick off event last month, we took time for a corporate social responsibility experience to give back to an organization close to our hearts by preparing 30 high-end remote-control cars and 30 customized capes to support children at The Ronald McDonald House Charities of San Antonio. The event took place at […] The post LiveVox for Good: How One Volunteer Event Made a Positive Impact on Families’ Lives appeared first on LiveVox.

Sales 62

Sales 62

Tethr

MARCH 30, 2023

The first and most powerful marker of a listening enterprise is how a company treats its customer-facing reps via frontline empowerment.

Customer Service 62

Customer Service Enterprise 62

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

SQM Group

MARCH 30, 2023

Call center dashboards that provide the most insights to include customer service QA in real-time and historical data.

Call Center 67

Call Center Customer Service 67

Tethr

MARCH 30, 2023

With Tethr's conversation intelligence platform, we can better understand the next generation of effort management: Customer Effort 2.0.

Customer effort 62

Customer effort Management 62

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. It can make or break your business. You will not only need it to make various outgoing calls to your suppliers, business partners, and customers but also to receive incoming calls. Customer-facing businesses need to be a little extra careful about their incoming, or inbound calls.

call center software 52

call center software Call Center Customer Service Interactive Voice Response 52

Anexa BPO

MARCH 30, 2023

Most brands today are aware of the need to deliver a compelling customer experience. Organizations continue to focus on the “how” of creating exceptional CX. What follows, however, can be a little unclear for some. The good news is that research and studies are providing comprehensive – and data-based – guides that address the intricacies of this process.

Customer Experience 52

Customer Experience outsourcing Best practices Marketing 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

kommunicate

MARCH 30, 2023

Last Updated on April 10, 2023 Parenting can be tough, and there is only so much that family and friends can support you with. In this age of technology, the only way that parents could get answers to their common queries was to go to Google. As an alternative, they can join a social media [.] The post How Amiga and Kommunicate Came Together To Solve Parenting Woes appeared first on Kommunicate Blog.

Technology 52

Technology 52

JivoChat

MARCH 30, 2023

Do you know how to turn an image into a PDF? That feature can be useful if you want to save images for a presentation and make sure there won’t be any problems when opening the file. You can put together more than one image in the same PDF document, for instance. It’s possible to turn an image into a PDF using your desktop computer, laptop, smartphone, or tablet.

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52

Vistio

MARCH 30, 2023

Today, a majority of customers follow an omnichannel journey when seeking to resolve an issue. And although customers often start with self-service, social media, or chatbots, they don’t typically reach a resolution there. The endpoint of most customer journeys is the live agent. Which means agents are solving customer issues that tech-based channels can’t.

Scripts 52

Scripts Contact Center Chatbots Self service 52