Context Continuity from Web to Voice
Aspect
JUNE 4, 2018
We prefer to solve our own customer service issues. In fact, Aspect’s 2017 Customer Experience Index contact with customer service via talking to a live agent has declined 10% in the past 2 years. Most of the time, we’ll start on the company’s website to accomplish our goals: book a trip, figure out why our bank account was double charged or finalizing an application for new service.
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