How to improve first call resolution with AI
Tethr
SEPTEMBER 27, 2023
Learn how to improve your contact center's first call resolution using conversation intelligence software to analyze your repeat calls.
Wed.Sep 27, 2023
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ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
In constant flux, the current business landscape seems to be rapidly evolving. Different ideas are constantly emerging as the new go-to strategy. Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. Employees and gig workers are harder to retain, and the job of the customer-facing agent is getting more complicated and stressful.
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TechSee Launches Sophie AI, A MultiSensory Virtual Agent for Customer Service
TechSee
SEPTEMBER 27, 2023
TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. NEW YORK, September 27, 2023 – TechSee , the leading company for remote visual experiences, today announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service.
MDaudit uses AI to improve revenue outcomes for healthcare customers
AWS Machine Learning
SEPTEMBER 27, 2023
MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. Working with the top 60+ US healthcare networks, MDaudit needs to be able to scale its artificial intelligence (AI) capabilities to improve end-user productivity to meet growing demand and adapt to the changing healthcare landscape.
SME Relationships: Proven Solutions for Seamless Collaboration and Success
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
2023: The Big Shift to Managed Services
Cisco - Contact Center
SEPTEMBER 27, 2023
In our rapidly evolving digital landscape, organizations face countless challenges, from thwarting increasingly sophisticated cyber criminals, to meeting ambitious sustainability targets, to adapting… Read more on Cisco Blogs
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Kickstart your journey to IPv6 with Segment Routing over IPv6 (SRv6)
Cisco - Contact Center
SEPTEMBER 27, 2023
Segment Routing over IPv6 (SRv6) is an extension of the IPv6 architecture that enables the insertion of routing instructions, known as segments, directly into IPv6 headers.
How to Keep Your Call Center Agents Motivated While Working from Home
SQM Group
SEPTEMBER 27, 2023
Working from home has its benefits, but it also brings challenges like distractions, isolation, work-life balance, and burnout for call center agents.
Empowering youth to combat climate change through service years
Cisco - Contact Center
SEPTEMBER 27, 2023
What if young people concerned about the effects of climate change had the opportunity to perform hands-on service to mitigate its effects on vulnerable communities?
TCN Capping off its 2023 Webinar Series by Helping Contact Centers Streamline Automated Processes and Payments
TCN
SEPTEMBER 27, 2023
Cloud-based call center technology provider TCN will host the final webinar of the 2023 series. The post TCN Capping off its 2023 Webinar Series by Helping Contact Centers Streamline Automated Processes and Payments appeared first on TCN.
Your Expert Guide to CX Orchestration & Enhancing Customer Journeys
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Building Consumer Trust through Transparent Trust and Safety Policies
24-7 InTouch
SEPTEMBER 27, 2023
Establishing trust between brand and consumer requires more than providing exceptional products or services; it necessitates creating a safe and transparent environment for your customers. Here we explore the importance of transparency and well-defined trust and safety policies in building consumer trust. We will discuss key strategies and best practices that you can implement to earn and maintain the trust of your customers.
An Effective Guide to Improving Financial Literacy
CSM Magazine
SEPTEMBER 27, 2023
Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level. If you haven’t learned this yet and need a payday loan, you can always get an online loan from the safe and secure Payday Depot.
Stop Playing Whac-a-Mole with CX Pain Points — Dave Seaton
Vistio
SEPTEMBER 27, 2023
With limited resources, you’re forced to direct your activities toward changes that produce the biggest business outcomes. But without a view of the customer journey, you risk wasting those limited resources on the wrong opportunities.
Top 8 Ways in Which Metaverse Technology Has Transformed Businesses
CSM Magazine
SEPTEMBER 27, 2023
Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. With the proper budget, businesses can outsource metaverse development services and start benefiting from it.
Contact Center Dialers Demystified
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
Insights from SAMS Europe 2023: How ITAM can deliver competitive advantage
Unymira
SEPTEMBER 27, 2023
Quick recap of Software Asset Management Strategies (SAMS) Europe 2023 in Amsterdam, which took place from September 24-26, 2023. I'd like to share my key findings from the event that focused on these topics: Increasing Transparency, Reducing Software Costs, and Progressing SAM Maturity.
HoduSoft Honored with Omnichannel Contact Centre Excellence Award
Hodusoft
SEPTEMBER 27, 2023
HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.
Customer Story: GrabCad
Help Scout
SEPTEMBER 27, 2023
See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.
Innovation + impact = A rewarding career in security
Cisco - Contact Center
SEPTEMBER 27, 2023
This National Cybersecurity Awareness Month, Senior Director of Security Brand Marketing at Cisco Cecilia Correa shared how she has built a rewarding career in security.
The Truth About Customer Journey Mapping
Speaker: Dave Seaton, CEO of Seaton CX
Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process. When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Zappix Recognized as the “Most Innovative Healthcare Company” in 2023 by CXO Outlook® Magazine
Zappix
SEPTEMBER 27, 2023
In a significant milestone achievement, Zappix, a leading provider of Digital Customer Engagement Service solutions, has been honored with the prestigious "Most Innovative Healthcare Company" award for 2023 by CXO Outlook® Magazine.
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