Wed.Sep 27, 2023

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How to improve first call resolution with AI

Tethr

Learn how to improve your contact center's first call resolution using conversation intelligence software to analyze your repeat calls.

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ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

In constant flux, the current business landscape seems to be rapidly evolving. Different ideas are constantly emerging as the new go-to strategy. Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. Employees and gig workers are harder to retain, and the job of the customer-facing agent is getting more complicated and stressful.

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MDaudit uses AI to improve revenue outcomes for healthcare customers

AWS Machine Learning

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. Working with the top 60+ US healthcare networks, MDaudit needs to be able to scale its artificial intelligence (AI) capabilities to improve end-user productivity to meet growing demand and adapt to the changing healthcare landscape.

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Kickstart your journey to IPv6 with Segment Routing over IPv6 (SRv6)

Cisco - Contact Center

Segment Routing over IPv6 (SRv6) is an extension of the IPv6 architecture that enables the insertion of routing instructions, known as segments, directly into IPv6 headers.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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How to Keep Your Call Center Agents Motivated While Working from Home

SQM Group

Working from home has its benefits, but it also brings challenges like distractions, isolation, work-life balance, and burnout for call center agents.

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Building Consumer Trust through Transparent Trust and Safety Policies

24-7 InTouch

Establishing trust between brand and consumer requires more than providing exceptional products or services; it necessitates creating a safe and transparent environment for your customers. Here we explore the importance of transparency and well-defined trust and safety policies in building consumer trust. We will discuss key strategies and best practices that you can implement to earn and maintain the trust of your customers.

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Empowering youth to combat climate change through service years

Cisco - Contact Center

What if young people concerned about the effects of climate change had the opportunity to perform hands-on service to mitigate its effects on vulnerable communities?

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An Effective Guide to Improving Financial Literacy

CSM Magazine

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level. If you haven’t learned this yet and need a payday loan, you can always get an online loan from the safe and secure Payday Depot.

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TCN Capping off its 2023 Webinar Series by Helping Contact Centers Streamline Automated Processes and Payments

TCN

Cloud-based call center technology provider TCN will host the final webinar of the 2023 series. The post TCN Capping off its 2023 Webinar Series by Helping Contact Centers Streamline Automated Processes and Payments appeared first on TCN.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!

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Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. With the proper budget, businesses can outsource metaverse development services and start benefiting from it.

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Stop Playing Whac-a-Mole with CX Pain Points — Dave Seaton

Vistio

With limited resources, you’re forced to direct your activities toward changes that produce the biggest business outcomes. But without a view of the customer journey, you risk wasting those limited resources on the wrong opportunities.

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Insights from SAMS Europe 2023: How ITAM can deliver competitive advantage

Unymira

Quick recap of Software Asset Management Strategies (SAMS) Europe 2023 in Amsterdam, which took place from September 24-26, 2023. I'd like to share my key findings from the event that focused on these topics: Increasing Transparency, Reducing Software Costs, and Progressing SAM Maturity.

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Customer Story: GrabCad

Help Scout

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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Innovation + impact = A rewarding career in security

Cisco - Contact Center

This National Cybersecurity Awareness Month, Senior Director of Security Brand Marketing at Cisco Cecilia Correa shared how she has built a rewarding career in security.

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Zappix Recognized as the “Most Innovative Healthcare Company” in 2023 by CXO Outlook®  Magazine

Zappix

In a significant milestone achievement, Zappix, a leading provider of Digital Customer Engagement Service solutions, has been honored with the prestigious "Most Innovative Healthcare Company" award for 2023 by CXO Outlook® Magazine.

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A generative AI-powered solution on Amazon SageMaker to help Amazon EU Design and Construction

AWS Machine Learning

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon Warehouses across Europe and the MENA region. The design and deployment processes of projects involve many types of Requests for Information (RFIs) about engineering requirements regarding Amazon and project-specific guidelines. These requests range from simple retrieval of baseline design values, to review of value engineering proposals, to analysis of reports and compliance che

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TechSee Launches Sophie AI, A MultiSensory Virtual Agent for Customer Service

TechSee

TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. NEW YORK, September 27, 2023 – TechSee , the leading company for remote visual experiences, today announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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HoduSoft Honored with Omnichannel Contact Centre Excellence Award

Hodusoft

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.