Wed.Nov 29, 2023

article thumbnail

25 examples of responsible AI: How to leverage AI while minimizing risk

Callminer

Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk.

article thumbnail

Announcing new tools and capabilities to enable responsible AI innovation

AWS Machine Learning

The rapid growth of generative AI brings promising new innovation, and at the same time raises new challenges. These challenges include some that were common before generative AI, such as bias and explainability, and new ones unique to foundation models (FMs), including hallucination and toxicity. At AWS, we are committed to developing generative AI responsibly, taking a people-centric approach that prioritizes education, science, and our customers, to integrate responsible AI across the end-to-

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How To Resolve Customer Experience Issues As A Large Company’s Product Manager

kommunicate

Last Updated on November 29, 2023 In a large enterprise, the role of a Product Manager emerges as a linchpin for success. A PM is someone who paves the path for the growth of the product and turning into a cash cow for the business. Marty Cagan, in his seminal work “Inspired,” succinctly captures the [.] The post How To Resolve Customer Experience Issues As A Large Company’s Product Manager appeared first on Kommunicate Blog.

article thumbnail

Accelerate data preparation for ML in Amazon SageMaker Canvas

AWS Machine Learning

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. With this integration, SageMaker Canvas provides customers with an end-to-end no-code workspace to prepare data, build and use ML and foundations models to accelerate time from data to business insights.

article thumbnail

The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

article thumbnail

6 Critical Reasons to Use VoIP for Your Business in 2024

VirtualPBX

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. One of the newly emerged game-changers in this sphere is the Voice over Internet Protocol (VoIP) for your business. It revolutionized the way organizations communicate both internally and with clients.

voip 98

More Trending

article thumbnail

Sustainability through Cisco’s circular business practices

Cisco - Contact Center

In the fast-paced digital age, electronic waste, commonly known as e-waste, has emerged as a formidable environmental challenge.

article thumbnail

Schedule Amazon SageMaker notebook jobs and manage multi-step notebook workflows using APIs

AWS Machine Learning

Amazon SageMaker Studio provides a fully managed solution for data scientists to interactively build, train, and deploy machine learning (ML) models. Amazon SageMaker notebook jobs allow data scientists to run their notebooks on demand or on a schedule with a few clicks in SageMaker Studio. With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker.

APIs 106
article thumbnail

Secure Your Contact Center Operations with a Zero-Trust Framework

LiveVox

Protecting customer and company data poses a growing challenge in today’s fast-evolving digital landscape. As remote work has become a norm, organizations encounter new obstacles in identifying and authenticating users beyond their firewalls. This heightened exposure can bring increased vulnerability to network and system weaknesses, as well as potential compromises for organizations with traditional approaches. […] The post Secure Your Contact Center Operations with a Zero-Trust Framework

article thumbnail

Introducing the AWS Generative AI Innovation Center’s Custom Model Program for Anthropic Claude

AWS Machine Learning

Since launching in June 2023, the AWS Generative AI Innovation Center team of strategists, data scientists, machine learning (ML) engineers, and solutions architects have worked with hundreds of customers worldwide, and helped them ideate, prioritize, and build bespoke solutions that harness the power of generative AI. Customers worked closely with us to prioritize use cases, select the right foundation models (FMs), incorporate responsible AI principles, develop proofs of concept, optimize solu

APIs 104
article thumbnail

Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

article thumbnail

Unlocking Industrial Data: The EU Data Act

Cisco - Contact Center

On November 27, the European Council adopted the EU Data Act.

88
article thumbnail

Active Listening for Contact Center Agents: 5 Examples

Fonolo

Active listening is an essential skill for contact center agents for one very good reason: customers want to be heard. Come to think of it, everybody wants to be heard! Of course, customers want a lot of other things , too. They want answers to questions, speedy service, the opportunity to solve their own problems quickly using self-service, and the option to talk to an agent when the going gets tough. ( Call-backs are great for bridging the gap between self-service and live calls, by the way

article thumbnail

How University of Michigan Health-West improved clinician wellbeing

Nuance

… How University of Michigan Health-West improved clinician wellbeing Read More » The post How University of Michigan Health-West improved clinician wellbeing appeared first on What’s Next blog.

article thumbnail

Navigating the DevOps Roadmap

Cisco - Contact Center

In my previous blog , The Rise and Rise of DevOps Adoption , I explored the remarkable rise in popularity of DevOps and the rapid adoption of DevOps practices across the tech industry.

85
article thumbnail

Your Roadmap to Successful AI Implementations in the Contact Center

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

article thumbnail

Using conversation intelligence for digital customer service

Tethr

See why businesses are shifting to digital customer service and how conversation intelligence improves the omnichannel service experience.

article thumbnail

Envisioning AI Mastery in Federal IT: Pioneering a Future of Enhanced Public Service

Cisco - Contact Center

Imagine a world where AI not only complements but significantly transforms federal operations.

article thumbnail

How Pharmacies Get Medications from Distributors

Joe Rawlinson

The process of obtaining medications from distributors is a crucial but often overlooked aspect of pharmacy operations. Although patients only see the end result of receiving their prescription drugs, the journey those medications take from manufacturer to distributor to pharmacy is complex. Understanding how pharmacies acquire the medications they dispense can provide valuable insight for pharmacy owners and staff.

article thumbnail

Cisco Partner Summit Bus Tracking Pilot

Cisco - Contact Center

This blog was guest authored by Sean Curtis , Director, Technology Experiences with Cisco.

article thumbnail

AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

article thumbnail

Total Experience Strategy: Everything in the Contact Center Altogether, All At Once

BlueOcean

The fact that silos are the enemy of business success is nothing new. That they happen anyway is one of the biggest business challenges a leader must navigate. At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients.

article thumbnail

Cisco cloud observability and the power of platforms

Cisco - Contact Center

Observability is high on the agenda of every C-Suite technology discussion, and for good reason.

article thumbnail

Another Step Towards Success: Honored to Receive Clutch Champions Award

IdeasUnlimited

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. With a strong commitment to quality and client satisfaction, IdeasUnlimited has become a prominent name in an industry that demands precision, adaptability, and unmatched service delivery.

article thumbnail

Cisco Live 2023, Melbourne: Top 5 Highlights

Cisco - Contact Center

Melbourne’s weather in December makes it an especially lovely time to visit.

63
article thumbnail

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

article thumbnail

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023

Hodusoft

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions. This recognition highlights HoduSoft’s commitment to innovation and offering advanced contact center solutions to empower businesses to deliver exceptional customer expe

article thumbnail

The University as a Living Lab: Driving Research Value and Sustainability

Cisco - Contact Center

As the world faces complex challenges, universities have emerged as vital institutions for innovation, talent and knowledge creation.

article thumbnail

The Business Case for a Best Friend at Work Culture — Sheri Kendall

Vistio

The research is in, and the results are positive. According to a A 2022 Gallup poll, best friends at work are good for business.

52
article thumbnail

Insights on the 2023 Gartner® Hype Cycle™: Everyday AI Transforming Contact Centers | Amplifai

Amplifai Coaching Category

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

article thumbnail

The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

article thumbnail

Why do people hate call queues? Answers from psychology

Babelforce

Call queues are a universally dreaded aspect of calling customer service. No one likes to wait in line, whether it’s at the grocery store or on the phone with customer support. But why do we hate waiting so much? What is it about being in a call queue that makes us feel irritated, frustrated, and downright angry? As it turns out, some scientists have gone out of their way to study the psychology behind our hatred of waiting – and we’ve got some answers for you.

article thumbnail

Maximizing Efficiency: Integrating Paystub Generators with Accounting Software

CSM Magazine

In the changing landscape of business operations, it is crucial to find ways to streamline processes and increase efficiency. One area that often poses challenges for companies is payroll management. Keeping track of employee wages and generating paystubs can be time-consuming and prone to errors if done manually. However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies.

article thumbnail

Gain control over OT remote access with session monitoring, recording, and termination

Cisco - Contact Center

Zero Trust Network Access (ZTNA) is a secure remote access service. It verifies remote users and grants them access to the right resources at the right times based on identity and context policies.

52