SharpenCX
JUNE 10, 2021
Use customer feedback (from your customer satisfaction surveys and the behavioral data you collect) to give your employees tactical ways they can improve. Boosting morale and increasing motivation can reduce attrition, increase customer retention, and drive performance. Plus, it leads to higher motivation. Feedback matters.
Comm100
JANUARY 11, 2018
This first-hand information is the best tool possible for learning not only where you need to improve, but also where you are doing well — and that positive feedback is fantastic when shared with agents to help boost their morale. The good thing about conducting a survey is that you can do it yourself. Create an Online Survey.
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Playvox
OCTOBER 12, 2022
Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Creative team building and sharing are also important, according to the customer service agents surveyed. Managers in the Playvox survey cited this as an important benefit of remote work. Train Well.
CSM Magazine
APRIL 15, 2021
When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Finally, gamification must be motivational, offering badges for the winners to share their brand story successes – and learning – with others while boosting morale. About the Author.
Comm100
JANUARY 25, 2018
In fact, Gallup’s survey of Fortune 500 Companies to determine the happiest workplaces found that in the top quartile, businesses saw: 22% higher profitability. Even if you were only interested in finding out how happy your customers are, running external customer satisfaction surveys isn’t enough to ensure this.
Solvvy
JULY 8, 2022
The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. Sample calculation: A business surveys 500 customers.
Comm100
DECEMBER 14, 2017
The activities in this eBook can be great training materials to improve customer service or morale in your team. This can be done using surveys, questionnaires and focus groups, for example. Surveys, calls and personalized promotions can help you to achieve this. The grouping depends on the responses to the survey tools.
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