CSM Magazine

APRIL 15, 2021

These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook. About the Author.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

ShepHyken

OCTOBER 9, 2017

StellaService) In this eBook for customer service team leaders, we explain the difficulties front-line employees face, the true business costs of low morale, and what it will take to turn the tide and build a working environment that inspires greatness. They just released an eBook about motivating your frontline team.

Customer Service 104

Customer Service Morale CRM Customer Experience 104

Comm100

AUGUST 5, 2020

And customers who are fed up with waiting can take this frustration out on your agents, wearing away at your agents’ morale, causing higher turnover rates, and increasing strain on your team. Download the free eBook below to find out the other key customer service complaints and how you can tackle them. Free download.

Wait times 52

Wait times Interactive Voice Response Customer Service Chatbots 52

Fonolo

SEPTEMBER 2, 2015

With Fonolo’s call-back solution we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale! eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how you can build a business case for call-backs. – Mark Edelman. Stanford Federal Credit Union.

Service level 64

Service level Abandon rate Morale Call Center 64

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 115

Customer Experience Morale Journey mapping Customer centricity 115

TeamSupport

JUNE 14, 2019

Click here to download our eBook on self-service to learn more about the value of the solution for customers! 5) Increased employee morale – The nature of support professionals is that they enjoy helping customers solve their problems.

Customer Support 75

Customer Support Self service Morale Banking 75

Fonolo

APRIL 25, 2018

Whether a department or company is looking to maintain high morale and employee retention, or looking for creative ideas to increase customer satisfaction, a corporate culture that fosters strong professional relationships amongst colleagues is one that is ahead of the curve. DOWNLOAD THE FREE EBOOK TODAY. Consistency Across Channels.

Call Center 59

Call Center Morale Contact Center Personalization 59

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development. UNTIL NOW – Managing morale and employee engagement in a contact center was a complete mystery.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

TeamSupport

AUGUST 24, 2018

Click here to download our eBook on reporting & metrics for B2B customer support! This is not only bad for team morale , but it’s terrible for customers since the complex questions that are being passed over are usually more vital to successful operations.

Customer Service 71

Customer Service Morale Metrics B2B 71

Fonolo

SEPTEMBER 26, 2017

Long wait times also lead to frustrated customers who then take out their anger on the agents, raising average handle time and lowering agent morale. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. This is where call-backs can help. Reducing Abandoned Calls.

Call Center 64

Call Center Abandon rate Abandon Call Morale 64

Comm100

NOVEMBER 30, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. You can also use some live chat script examples to prompt discussion – see our eBook for ready to use examples. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 41

Customer Service Scripts Morale Wait times 41

Andrew Mcfarland

SEPTEMBER 21, 2022

While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. You can also offer them advice or links to eBooks they may be interested in. You might risk a career crash if you don’t have these skills. Analyzing trends.

Morale 48

Morale Sales Scripts CRM 48

Beyond Morale

SEPTEMBER 20, 2011

A valuable outcome of the Systematic Leadership process inherent in the Beyond Morale program is the ability to better understand what your needs are and the needs of others. You can learn how to create this environment by getting your free ebook 7 Keys to Employee Engagement now. What happens when your needs aren’t met?

Morale 54

Morale Employee engagement Feedback Personalization 54

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 90

Customer Experience Metrics Morale Feedback 90

teleopti

AUGUST 23, 2019

Contact centres looking to elevate their status, boost agent morale and performance should encourage agents to share best-practice across the organization. Download our eBook. Better skills mean happier employees and less attrition. Collaborative working.

Coaching 63

Coaching Morale Best practices Contact Center 63

SharpenCX

APRIL 16, 2021

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. That anger consumes your agents and leads to an unproductive interaction, plus a drop in morale, punishing your future customers, too.

Customer Service 67

Customer Service Construction Coaching Metrics 67

Babelforce

DECEMBER 2, 2021

Some will argue the moral case of providing better experiences. Also, stay up to date with all of our latest blog posts, eBooks and announcements by following us on LinkedIn and Twitter. They will often refer to customers as the “forgotten stakeholder”, in a plea for greater attention to customer needs.

Customer Experience 52

Customer Experience Management Journey mapping Morale 52

ChurnZero

MARCH 31, 2020

With fear rampant, boosting morale is so important right now. The smaller channels boosted morale by creating a more intimate space that encouraged members to check in with one another. With so much surrounding negativity, this allowed the good news and messaged to be shared across the entire company and raise morale.

Morale 72

Morale Education Surveys Accountability 72

Playvox

JANUARY 11, 2024

These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5. Ensure Regulatory Compliance Regulatory compliance is sometimes an afterthought for contact center managers.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Education Services Group

MAY 17, 2021

The ebook, 10 Principles of Modern Employee Communications , by the employee communications and advocacy firm Smarp, claims that there is no Customer Experience (CX) before Employee Experience (EX). The moral of the story. Here are some fun statistics that might help bring you around. 9 tips to cultivate a happy and thriving CS team.

Journey mapping 52

Journey mapping Morale Customer retention Customer Experience 52

Inbenta

JUNE 2, 2021

They can also affect employee morale and efficiency. To learn more on this topic, download our latest ebook! Mistakes are impossible to foresee, and we are only human after all. However, errors can trigger a lot of additional work, time, and money to get things right. Saves time and lets teams focus on critical issues.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Infinity

DECEMBER 16, 2021

Since the pandemic, hordes of call agents had to work remotely, causing obstacles such as unsuitable equipment, broadband limitations and keeping staff morale high. Our latest eBook explains how retailers can tap into them and use them to deliver margin expanding experiences. Unlocking more profit with conversations. Key Takeaways.

Customer Experience 52

Customer Experience Analytics B2C First call resolution 52

Playvox

JULY 14, 2023

When you acknowledge your team’s efforts and celebrate their successes, you help boost morale, increase agent engagement, and reduce employee turnover. Download our eBook on reducing contact avoidance and schedule a demo of Playvox Workforce Engagement Management. Make sure the acknowledgment is substantial.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Comm100

NOVEMBER 21, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. By giving them input into advising what is not working, and potentially allowing them to help in solving these issues, employee morale is almost guaranteed to improve. Let us know in the comments below!

Morale 0

Morale Surveys Feedback Technical Support 0

TeamSupport

AUGUST 24, 2018

Click here to download our eBook on reporting & metrics for B2B customer support! This is not only bad for team morale , but it’s terrible for customers since the complex questions that are being passed over are usually more vital to successful operations.

Customer Service 40

Customer Service Morale Metrics B2B 40

Comm100

OCTOBER 30, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Tell us what you’ve chosen in the comments below. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Morale 83

Morale Personalization Customer Service Accountability 83

SharpenCX

JUNE 30, 2021

Download Now]: Get the Ebook and Get Real about Coaching in Your Contact Center. Want some inspiration to improve your contact center motivation and morale? Try out some of these online courses for your team training sessions: Customer Service Mastery: Delight Every Customer Brilliant Customer Service: How to Impress your Customers!

Customer Service 67

Customer Service Coaching Contact Center Agent Empowerment 67

Comm100

OCTOBER 23, 2017

Reader beware : these office Halloween ideas will improve productivity, team cohesion, and boost employee morale, while also bringing a bit of seasonal fun to your customer service team! The activities in this eBook can be great training materials to improve customer service or morale in your team. Download Now.

Morale 11

Morale Customer Service Management Construction 11

C3Centricity

DECEMBER 1, 2020

But as a complement to the best parts of human nature—creativity, empathy, stewardship—it can also lift humanity into a new collective and moral consciousness based on a shared sense of destiny. It is available in Hardback, Paperback, EBook and AudioBook formats. It is incumbent on us all to make sure the latter prevails.”

Marketing 71

Marketing Big data Customer centricity B2C 71

Comm100

OCTOBER 25, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. We’d love to hear your point of view – just leave us a comment below. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Morale 125

Morale Customer Service Scripts Personalization 125

SmartKarrot

APRIL 2, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. POLICY #1 Flexibility The willingness and ability to adapt to change, particularly regarding how and when work gets done.

Morale 10

Morale Coaching Technology Management 10

SharpenCX

FEBRUARY 18, 2020

Check out this eBook with actionable items you can begin implementing today to grow your call center manager skills. Your attitude and ease can make all the difference for morale and agent motivation. Collaborate when you meet, and build a weekly action plan so agents feel supported and know exactly how they can grow. Multitasking.

Call Center 84

Call Center Coaching Management Contact Center 84

Comm100

JANUARY 11, 2018

This first-hand information is the best tool possible for learning not only where you need to improve, but also where you are doing well — and that positive feedback is fantastic when shared with agents to help boost their morale. Strongly Agree. Is there anything else that you would like to tell us about your experience with us?

Call Center 41

Call Center Surveys Feedback Morale 41

SmartKarrot

MARCH 23, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. Conclusion With that, we come to end of this eBook which was meant to provide a quick preview to all the insights we have on the topic.

Morale 10

Morale B2B Coaching Employee engagement 10

SmartKarrot

MARCH 23, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. Conclusion With that, we come to end of this eBook which was meant to provide a quick preview to all the insights we have on the topic.

Morale 10

Morale B2B Coaching Employee engagement 10

Beyond Morale

OCTOBER 16, 2012

GET the 99 Employee Engagement Statistics ebook and see our tribute to another Hall of Fame Coach John Wooden. GET the 7 Keys to Employee Engagement ebook for more details. You FAIL without FUNDAMENTALS. As we all know you must have the right fundamentals to be successful. You need a proper prescription for employee engagement.

Employee engagement 66

Employee engagement Coaching Surveys 66

Comm100

JANUARY 25, 2018

Perhaps you have been losing employees recently, or you are noticing that the morale they once had is slowly diminishing for no apparent reason. This eBook walks you through a step-by-step plan for CX success with a ready-to-use customer experience mapping template. After all, they are your own personal internal customers.

Surveys 41

Surveys Feedback Morale Employee engagement 41