SharpenCX

JUNE 10, 2021

And, to give your agents actionable feedback backed by context. When you use in-line training and timely feedback, your agents learn as they go. Plus, they get feedback fast, so they can improve on the very next interaction. Build your agents’ self-esteem: Feedback and rewards. Feedback matters.

Morale 67

Morale Call Center Contact Center Coaching 67

Comm100

JANUARY 11, 2018

While data may be critical for the call center , we cannot overlook the often-ignored impact of feedback obtained from clients and customers directly. To ensure that you meet both of these requirements, you need to come up with a well-crafted plan that covers all bases and gives you an opportunity to exploit the full potential of feedback.

Call Center 41

Call Center Surveys Feedback Morale 41

Comm100

JANUARY 25, 2018

In fact, Gallup’s survey of Fortune 500 Companies to determine the happiest workplaces found that in the top quartile, businesses saw: 22% higher profitability. Even if you were only interested in finding out how happy your customers are, running external customer satisfaction surveys isn’t enough to ensure this.

Surveys 41

Surveys Feedback Morale Employee engagement 41

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. The activities in this eBook can be great training materials to improve customer service or morale in your team. Identifying Goals. Customer Experience Metrics.

Customer Experience 92

Customer Experience Metrics Morale Feedback 92

Comm100

NOVEMBER 21, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Agent Self-Evaluation, in a nutshell, is allowing your agents themselves to not only measure their own performance (through surveys and reviews) but also the service that the organization provides as a whole.

Morale 0

Morale Surveys Feedback Technical Support 0

ChurnZero

MARCH 31, 2020

Adding a call-to-action in their email signatures inviting customers to take a quick, four-question survey about how they’ve been impacted by COVID-19. The survey asked if their business was still open, if they had plans to close it, what’s the best way to be contacted at this time, and if they had any additional comments.

Morale 72

Morale Education Surveys Accountability 72

Comm100

JUNE 26, 2018

Coaching is distinct from the annual performance appraisal cycle as feedback should be more frequent and continuous. An organization that embraces regular training feedback as well as opportunities for growth builds an engaged and more energized workforce. Follow Up and Feedback. Coaching Skills. Embrace Training. How to Coach.

Coaching 43

Coaching Feedback Morale Accountability 43