ClientSuccess

JUNE 2, 2017

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. View the recorded webinar: Request the Recorded Webinar.

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Journey mapping SaaS Metrics Best practices 40

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement. as a potential good starting place.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

ChurnZero

APRIL 8, 2020

Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Here’s a guide to help you make sure that’s the case. Who doesn’t want a piece of that?!

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

ChurnZero

FEBRUARY 14, 2020

Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. Wednesday, February 19, 2020, 2:00 – 3:00 PM EST. Often, getting access to the data points that matter most early in the customer journey can be difficult. In this webinar, we will discuss how to: 1. Relationships need to be nourished and nurtured.

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Journey mapping B2B SaaS Metrics 64

ChurnZero

MARCH 11, 2020

When you’re presenting churn categories to an executive team and board members, simple, clear metrics win the day. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. A note on “Didn’t realize ROI”.

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Journey mapping Finance SaaS Consulting 52

ClientSuccess

OCTOBER 12, 2020

Build a customer success journey map: Understanding the entire customer journey from onboarding to adoption to renewal to growth is key for proactive customer engagement. You can learn more about proactive customer success with these other resources: eBook: Customer Success as a Culture: Customer Success Leaders Edition.

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Journey mapping SaaS Accountability Metrics 59

ProProfs Blog

DECEMBER 27, 2020

To make sure your efforts are reaping benefits, track metrics such as number of new visitors, percentage of new visitors vs. overall visitors, and number of new direct visitors. Remember: At this stage of the buyer journey there are two things your buyer is unaware of: the solution they’d need to solve their problem and your brand.

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Journey mapping Education B2B Sales 148