ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

ChurnZero

MARCH 11, 2020

This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. What to do about it. Churn destroys SaaS business valuation.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

ChurnZero

MARCH 6, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . As we’ve said before, consistency is everything. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Journey mapping 69

Journey mapping Benchmark Coaching Sales 69

Pointillist

JULY 25, 2018

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 43

Analytics Metrics Government Journey mapping 43