Customer Support eBook Sales Upselling 
Nicereply
APRIL 30, 2020
Be all ears to your customers and let them boost your sales because of your ace customer services. Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. 86% of customers will spend more for a better experience and service.
Solvvy
JUNE 17, 2021
Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Solvvy uses persona-based routing to use the information you already know about a customer or prospect to serve them solutions and content personalized specifically to them.
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ClientSuccess
DECEMBER 21, 2021
Instead, customer success leaders lean on hard numbers, insights, and data to help steer their team’s decision-making. After all, even if sales are through the roof, if customers aren’t satisfied, the business likely won’t last. eBook: ClientSuccess Ultimate Guide to Metrics. Did they achieve these outcomes?
ClientSuccess
FEBRUARY 8, 2023
Logo retention rat e: the opposite metric from logo churn rate, this number measures the percentage of customers that renew or retain their business with your organization in a given timeframe. For example, if a customer purchases 20 licenses but uses only 5, the license utilization rate is only 25%. Did they achieve these outcomes?
ClientSuccess
DECEMBER 12, 2022
The introduction of a Base + Bonus plan is an excellent way to incentivize Customer Success Managers and encourage better performance. This bonus model generally focuses on both quantitative objectives (retention, upsells or cross-sell measures) as well as qualitative ones (contributing to the team mentality). Who Owns the Renewal?
ClientSuccess
APRIL 13, 2017
Importance of Aligning Customer Success & Customer Support. Perhaps the most critical alignment in an entire organization is that of customer success and customer support. Customers are the lifeblood of an organization and are the sole reason for company growth, expansion, and revenue—year after year.
ProProfs Blog
DECEMBER 27, 2020
Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be acquired at any cost. Understand that not all your buyers journey end up converting into customers. This is where the sales team needs to: Answer buyer’s questions.
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