Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience. “We are thrilled to have Chris join our team.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Outsource Consultants

SEPTEMBER 19, 2018

There’s been a surge in popularity with nearshore contact center outsourcing locations. These locations are stable, safe, and mature outsourcing markets that can offer great value. Costa Rican contact centers are great options for companies needing services such as customer service and tech support. Costa Rica.

outsourcing 52

outsourcing Contact Center Telemarketing Technical Support 52

Global Response

JANUARY 31, 2024

You’ve decided to outsource customer service to a third-party provider. We’ll also discuss the hidden costs and challenges of working with an offshore service provider. The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Global Response

FEBRUARY 13, 2022

Maybe you’re struggling to keep up with a recent influx of customer service calls. Or maybe you’re struggling to scale up your customer team at cost. With any of these circumstances (and more), hiring a call center can help improve customer service and sales and reduce overhead costs. Inbound call center services.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Quality Contact Solutions

DECEMBER 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, today announced that it received its? This certification follows an extensive audit performed by A-LIGN ASSURANCE, a leading cybersecurity, and compliance professional services firm. QCS offers many contact center and telemarketing?services

Call Center 52

Call Center Telemarketing outsourcing B2C 52

OctopusTech

JUNE 29, 2023

Outbound services are one of the most important tools for different businesses that want to actively build engagement with their audience, generate strong relationships, and earn more profit. There are various advantages and reasons to choose call center outsourcing services for a company What are Outbound Call Center Services?

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. Inbound call centers manage incoming customer communications, either by phone or multiple channels. This is sometimes referred to as “domestic outsourcing.”

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

TeleDirect

DECEMBER 14, 2023

In contrast, inbound call agents receive calls and perform exceptional customer service by answering questions, taking orders and resolving customer complaints. It’s why we’ve gone from a small answering service to a national business process outsourcer. TeleDirect is committed to your success.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

JustCall

APRIL 3, 2023

Clearly, phone calls still play a huge role in customer service, and a contact center is incomplete without a call service. The calls generally relate to customer service, tech support, or product inquiries. Companies either run outbound calls internally or outsource them to external call centers.

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

Quality Contact Solutions

JANUARY 27, 2022

Tailor quality monitoring programs around a set of predetermined points, designed to ensure specific areas are touched on and maintain acceptable customer service levels. Increase Sales by Upselling. Upselling is another common technique to increase sales but cannot be rooted in the sole purpose of increasing sales.

Sales 98

Sales Upselling B2C Best practices 98