Sykes
AUGUST 1, 2019
engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. Its Americas and EMEA regions primarily provide customer?engagement It delivers cost?effective 813) 233-7143.
Netomi
SEPTEMBER 3, 2022
Ahead of Labor Day weekend, the Department of Transportation (DOT) launched a new dashboard to help keep travelers informed. Due to widespread staffing shortages in the industry, most actions – from trip bookings to processing paperwork and securing refunds – take longer, and raise more work for customer service teams to tackle.
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Eptica
DECEMBER 16, 2015
Date: Wednesday, December 16, 2015 Customer service in a multigenerational world. Many companies spend a lot of time on demographically profiling their customers , but mixing the generations in the same household blurs the lines between the expectations of different age groups. Published on: December 16, 2015.
Eptica
SEPTEMBER 21, 2016
From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. No-one knows when (or even if) the likes of Google and Apple will enter insurance , but the threat should be a wake-up call for all insurers to put customer experience and service first.
Eptica
OCTOBER 30, 2015
Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. This concept is backed up by recent research carried out by service design consultancy Engine. Share this page on: Tweet.
Eptica
APRIL 26, 2016
These findings come from the Eptica Multichannel Customer Experience Study , which has tracked the changing face of customer service in the UK, France and latterly the United States , over the last five years. You can download the full Study (in French) here , but these are the top five conclusions: 1.
Livepro
JULY 17, 2018
In many of his roles, Paul’s primary focus has been to substantially improve business revenue and profits through a passion of providing improved customer service through ‘real’ innovation. Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government.
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