Sykes
AUGUST 1, 2019
engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement Its Americas and EMEA regions primarily provide customer?engagement
Netomi
SEPTEMBER 3, 2022
Ahead of Labor Day weekend, the Department of Transportation (DOT) launched a new dashboard to help keep travelers informed. Schedule a demo to learn more about the perks and possibilities that a multichannel Conversational AI platform has to offer! ” Enhance the Travel CX with AI.
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Eptica
SEPTEMBER 21, 2016
From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. To find out how they are currently performing, Eptica is currently studying the multichannel service offered by 100 leading US insurers. Published on: September 21, 2016.
Eptica
OCTOBER 30, 2015
Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service. At the other end of the spectrum, passengers often have little choice about public transport options, short of switching to driving, cycling or walking.
Eptica
APRIL 18, 2018
As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.
Eptica
APRIL 26, 2016
These findings come from the Eptica Multichannel Customer Experience Study , which has tracked the changing face of customer service in the UK, France and latterly the United States , over the last five years. You can download the full Study (in French) here , but these are the top five conclusions: 1. Share this page on: Tweet.
Livepro
JULY 17, 2018
Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. Steve Mitchinson | General Manager of Driver and Vehicle Services | Department of Transport. of Transports Customer Experience Steering Committee. KEYNOTE SPEAKER BRISBANE 18 TH SEPTEMBER 2018.
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