Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. This is something that online companies such as Amazon specialize in, building strong customer loyalty by offering a seamless digital experience. Published on: September 21, 2016.

Multichannel 60

Multichannel Transportation Benchmark Self service 60

Eptica

OCTOBER 30, 2015

Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. This concept is backed up by recent research carried out by service design consultancy Engine. What makes customer experience difficult?

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Eptica

APRIL 18, 2018

So, how are UK travel companies doing in terms of online customer experience? Benchmark : Continually improve by comparing your brand against acknowledged CX leaders, whatever their industry. The digital customer experience is vital to success in the travel sector.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49